Kallie Smith
Sway,Hampshire
Summary
Dedicated professional with expertise in customer service and residential cleaning, known for exceptional guest relations and adherence to health and safety compliance. Demonstrates resilience during long shifts while maintaining an efficient work pace, ensuring reliability during peak hours. Possesses comprehensive knowledge of non-dairy alternatives and understanding of dietary restrictions, aiming to enhance service quality in hospitality environments.
Overview
3
3
years of professional experience
2015
2015
years of post-secondary education
Work history
Barista
Gourmet Coffee Bar and Kitchen
Brockenhurst, Hampshire
03.2025 - Current
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Performed cash handling duties accurately to maintain financial integrity.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Managed high volume orders during peak hours maintaining quality of service.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
HOUSEKEEPER
Balmerlawn Hotel
Brockenhurst, Hampshire
04.2024 - 02.2025
- Cleaned and restocked restroom areas with towels and toiletries.
- Inspected guest suites and public areas daily to ensure high standards of cleanliness
- Respected guest property and privacy by changing cleaning schedules and returning misplaced items.
- Prioritized work tasks and remained flexible to workload changes.
HOUSEKEEPER
Passford House Hotel
Sway, Hampshire
05.2023 - 04.2024
- Inspected guest suites and public areas daily to ensure high standards of cleanliness
- Cleaned and restocked restroom areas with towels and toiletries.
- Respected guest property and privacy by changing cleaning schedules and returning misplaced items.
CARER
Sway Place
Sway, Hampshire
10.2022 - 05.2023
- Maintained secure environment for staff and residents, following established safety standards.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Responded to resident dining needs and assisted with feeding.
- Assisted residents in activities of daily living to maintain health and dignity.
- Read and contributed to shift reports and care notes.
RETAIL ASSISTANT
Deichmann
Bournemouth, Hampshire
09.2022 - 10.2022
- Processed returns and exchanges in accordance with company policies.
- Promoted sales by setting up displays and organizing and arranging merchandise.
- Developed an in-depth knowledge of the store's products and services.
- Encouraged customers to sign up for store loyalty programs.
- Supported cleanliness of store by cleaning shelves, counters and displays.
WAITRESS
Inn on the Furlong
Ringwood, Hampshire
06.2022 - 08.2022
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Greeted and escorted guests to tables, fostering warm welcome.
- Informed customers about daily specials, increasing sales of popular food items or dishes.
Education
GCSE -
Lusaka International Community School
Skills
- Customer Service
- Residential Cleaning
- Guest Relations
- Cleaning techniques
- Health and safety compliance
- Resilience during long shifts
- Efficient work pace
- Non-Dairy alternatives knowledge
- Understanding dietary restrictions
- Reliability in peak hours
Timeline
Barista
Gourmet Coffee Bar and Kitchen
03.2025 - Current
HOUSEKEEPER
Balmerlawn Hotel
04.2024 - 02.2025
HOUSEKEEPER
Passford House Hotel
05.2023 - 04.2024
CARER
Sway Place
10.2022 - 05.2023
RETAIL ASSISTANT
Deichmann
09.2022 - 10.2022
WAITRESS
Inn on the Furlong
06.2022 - 08.2022
GCSE -
Lusaka International Community School
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