Kallie Reynolds
Runcorn,Halton
Summary
Proactive and resourceful graduate with a degree in Sociology and a keen desire to build career foundation.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Bookings Assistant
Mowgli Street Food
Liverpool, Merseyside
2022.03 - Current
- Communicated reservation confirmations to guests via email.
- Completed bookings and reservation amendments using Collins.
- Dealt with high-volume calls and emails competently to meet service targets.
- Acted as first point of contact for customers to resolve potential issues.
Sales Associate
TK Maxx
Runcorn, Halton
2021.11 - 2022.02
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and pricing to reflect discounts and offers.
Customer Service Advisor
Capita
Runcorn, Halton
2021.06 - 2021.09
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Transferred customer calls to respective department or personnel to address specific issues.
- Established positive relationships with clients by going extra mile to build rapport.
- Offered detailed advice on product and service benefits.
COVID 19 Tester
University of Liverpool
Liverpool, Merseyside
2021.04 - 2021.06
- Conducted diagnostic tests to determine if individuals had contracted coronavirus.
- Effectively communicated the test process to individuals, addressing any questions or concerns.
- Communicated test findings, reporting data to individuals who have taken the test via text.
- Ensuring social distancing measures were in place and being adhered to.
Salon
Assistant
Warrington, Cheshire
2019.05 - 2021.04
- Upsold aftercare products to improve salon profits.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Kept client records regularly updated with detailed information on previous sessions.
Sales Assistant
Asda
Runcorn, Halton
2018.11 - 2019.02
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Unpacked merchandise on arrival, conducting stock checks to verify good condition.
- Improved product appeal by assisting with creation and maintenance of store displays.
Education
Bachelor of Arts - Sociology
Liverpool John Moores University
Liverpool 2020.09 - 2023.07
A-Levels - Sociology, English Literature & Spanish
Priestley College
Warrington 2018.09 - 2020.05
GCSEs - 10 GCSE's, including English (8) & Maths (6)
St Chads Catholic and Church of England High School
Runcorn 2013.09 - 2018.07
Skills
- Telephone skills
- Microsoft Office
- Problem solver
- Time management
- Communication skills
- Customer-focused
- Qualitative & Quantitative research
- SPSS knowledge
Volunteering
Youth Worker.
Brook Community Training, Runcorn.
Supporting children from a deprived area through organising and supervising group activities and days out.
Online Tutor.
Action Tutoring.
Providing educational support for primary and high school students in disadvantaged areas.
Timeline
Bookings Assistant
Mowgli Street Food
2022.03 - Current
Sales Associate
TK Maxx
2021.11 - 2022.02
Customer Service Advisor
Capita
2021.06 - 2021.09
COVID 19 Tester
University of Liverpool
2021.04 - 2021.06
Bachelor of Arts - Sociology
Liverpool John Moores University
2020.09 - 2023.07
Salon
Assistant
2019.05 - 2021.04
Sales Assistant
Asda
2018.11 - 2019.02
A-Levels - Sociology, English Literature & Spanish
Priestley College
2018.09 - 2020.05
GCSEs - 10 GCSE's, including English (8) & Maths (6)
St Chads Catholic and Church of England High School
2013.09 - 2018.07