CHARLOTTE CLAIRE KNIGHT

I transferred departments in January 2018 to the Bookings Team, which was created to oversea bookings from all aspects of the business.

I assist in event planning tasks preventing scheduling conflicts through careful calendar management. I liaise effectively with clients, resulting in successful their events and regular positive feedback. I prioritise tasks efficiently, ensuring important information for each booking has been collected in time,

I contribute to the teams success by identifying potential selling opportunities within booking process, suggesting upselling to the client to improve their event. Regularly looking at the figures to ensure I do all I can to help the team reach the target.

I maintain confidential client information, reinforcing trust in the company's professionalism, whilst delivering friendly and outstanding customer service by swiftly responding to the clients needs.

On a day to day basis I handle high-volume phone lines whilst maintaining a calm and professional demeanour to the customer, acting fast to resolve any ticket issues the customer has.

I take ownership of my events, ensuring that they are invoiced correctly and in time for Finances month end.

I greet customers with warmth and enthusiasm for venue viewings and event planning meetings, offering suggestions and encouragement to make their event a success.

I work as part of a team, boosting team morale with my jovial personality and helpful attitude. Regularly liaising with other departments to build good repour to ensure minor details are not missed.

I first joined the company when it was the Heritage Motor Centre, assisting in the transition to the British Motor Museum.

• I coordinated the Show booking operations by handling phone inquiries, producing, printing and sending Show correspondence whilst working alongside the Marketing Team for content and ensuring corporate brand was met.
• I delivered excellent customer service through professional interactions at all times, whether it was in person or on the phone.
• I handled each customers sensitive information with discretion, ensuring customers data including card details were not exposed.
• I Implemented document filing systems creating an organised method.
• I assisted on Show days to deliver a safe, high quality day out for our customers.
• During the winter months I alternated Duty Manager shifts at weekends, this was a supervisory role responsible for the smooth operation of the business, ensuring the workplace adheres to health and safety regulations, addressing any issues that arose and managing the MA's in a professional manor.

In May 2007 I became the Assistant Manager of Hatton Adventure World. My role required me to be a fast thinking jack-of-all-trades in the day to day running of busy tourist attraction which could see four thousand visitors a day during the summer seasons. I have outlined some of my skills below.

• Managed daily operations of a tourist attraction, ensuring health and safety requirements were met for the customers, staff and animals, whilst running alongside a breeding programme and working arable farm.
• Implemented staff rotas to ensure optimal coverage and efficiency throughout the site, overseeing staff from five to over a hundred members depending on the time of year and the needs of the business. Managing full time and zero hours contracts across the attraction.
• Conducted regular reviews with full time employees to help track progress and identify any roadblocks.
• Delivered exceptional customer service, addressing issues and complaints promptly and effectively, including first aids requirements however challenging.
• Conducted recruitment and training of staff across various areas of Hatton Adventure World, using one to one and group interview processes, with unusual tasks to bring out interaction.
• Prepared reports on visitor numbers and farm expenses for management meetings, guiding decision-making.
• Organised special events such as tailored seasonal school holiday activities maintaining compliance with health and safety regulations and maximising family enjoyment.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation, and handled overall cash management, including float ordering, issue resolution, and ATM stocking.
• Updated risk assessments regularly to minimise health and safety concerns for customers and staff.
• Delegated tasks to team members efficiently improving overall productivity whilst creating a positive work environment, resulting in higher employee morale.
• Conducted team meetings on a regular basis, promoting open communication within the team, listening to new ideas for future events and activities.

• Achieved a sparkling finish to clients houses. Maintaining high standards of cleanliness and hygiene whilst occasionally assisting the family run business.

• Assisted in the smooth-running business operations of Hatton Farm Village, leading to the rebranding as Hatton Adventure World.
• Implemented farming practices to improve the health and well being of the animals. Oversaw livestock feed management and breeding programmes.
• Tracked weather forecasts regularly, planned family activities accordingly to ensure all customers had value for money.
• Delivered event commentary for milking, egg hunts and sheep racing in front of a thousand plus farm visitors during school holidays.
• Delegated tasks appropriately to team members to get the most of their skills.

• Assisted in the daily running of the children's farm to ensure customer satisfaction.
• Provided care for animals, helped ensure their survival and growth.
• Carried out general maintenance tasks around the farm to uphold operational standards.
• Assisted in daily animal husbandry chores, performing routine health checks on livestock to maintain overall healthiness.
• Carried out educational tours to school groups resulting in comprehensive and entertaining sessions tailored to their age.
• Processed tickets and group bookings using Digitickets.
• Managed operations of fun fair rides for an enjoyable and safe experience.
• Conducted daily cleaning tasks, ensuring a clean and tidy place for our visitors.
• Adhered to health and safety regulations strictly, reducing accidents on-site.

• Managed both the kennel and grooming parlour diary, ensuring appointments did not clash.
• Fed and exercised dogs daily in line with instructions outlined by customer.
• Maintained clean and healthy living environments for dogs by ensuring regular cleaning and sanitisation.
• Interacted with dogs and delivered outstanding animal care and wellbeing.
• Prepared dogs for grooming by doing pre-wash combing and checking for signs of distress or discomfort.

• Maintained clean and safe animal enclosures for optimal pet health.
• Handled daily cash transactions smoothly for efficient customer service.
• Implemented store policies consistently, maintaining a high standard of operation.
• Assisted customers with pet selection to better suit their lifestyle.

• Handled cash register efficiently, ensuring accurate transactions.
• Maintained clean, appealing shop environment for comfortable shopping experience.

• Facilitated smooth operations by setting up tables.
• Helped seat guests upon arrival, leading to a welcoming atmosphere.
• Enhanced customer service by promptly taking orders and delivering food.