Kajal Kajal
Cannock,Staffordshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Compassionate professional with focus on supporting individuals through grief and loss. Capable of providing emotional support and practical guidance to bereaved individuals, utilising active listening and counselling skills.
Experienced and resourceful Collector, skilled in locating and retrieving overdue accounts. Excel in negotiating settlements and fostering positive client relationships. Consistently exceed collection targets, ensuring improved financial outcomes for employers.
Overview
5
5
years of professional experience
Work History
Customer consultant
Orbit Credit Management Services Limited
Telford, Telford and Wrekin
04.2024 - Current
- Delivered consistent financial support to maximize corporate sales and profit.
- Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
- Established strong relationships with clients through professional communication and consultation.
- Prompted customers with overdue payments to avoid penalties.
- Minimised risk by proactively advising management of active payment issues.
- Evaluated client credit check outcomes to provide complete financial advice.
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
- Monitored outstanding balances and followed up payments.
- Advised clients on effective credit control measures to minimise bad debts.
- Escalated serious issues and concerns immediately to supervisor.
- Negotiated payment plans suitable for clients.
- Progressed legal action for overdue accounts.
- Liaised with legal teams to handle default cases, protecting company interests.
- Developed coping strategies for mourners, fostering resilience and acceptance.
- Upheld confidentiality standards at all times respecting client's privacy rights.
- Educated clients on stages of grief assisting them understand their feelings better.
Sandwich artist
HealthyBites
Birmingham, United Kingdom
03.2023 - 11.2023
- Created appealing sandwich displays for increased sales potential.
- Encouraged use of loyalty cards or special promotions amongst customers; increased brand awareness.
- Upheld store cleanliness standards, resulting in positive health inspections.
- Maintained cleanliness of work area to ensure food safety standards.
- Collaborated with other staff members efficiently to improve overall team performance.
- Participated in regular stock checks for timely replenishment of supplies.
- Responded promptly to customer inquiries or complaints, improving overall client satisfaction.
- Handled cash transactions, ensuring accurate exchange and secure storage.
- Utilised time management skills to handle multiple orders simultaneously.
- Kept track of inventory to avoid shortages during peak hours.
- Delivered high-quality food preparation with attention to detail and presentation.
- Provided exceptional customer service which resulted in repeat business.
Concierge
Mainstay facilities management
Birmingham
04.2022 - 03.2023
- Managed travel arrangements, booking flights, arranging accommodation and transfers for guests
- Scheduled meetings, events, and conferences for clients and staff members
- Facilitated concierge desk operations, answering phones and addressing guest concerns
- Rectified volatile situations quickly through active listening, conflict resolution, and dynamic communication skills
- Liaised between guests and other departments to fulfill requests
- Anticipated guest needs and suggested ways to enhance guest experience while maintaining a positive and professional attitude
- Handled noise and disturbance complaints with diplomacy, diffusing conflict whilst clearly outlining tenancy obligations
- Maintained a visual presence in public areas and lobby, welcoming guests and assisting with inquiries
- Answered telephones and monitored switchboards during busy reception periods, delivering exceptional, friendly service
- Maintained inventory and stock of supplies, brochures, and guest information for concierge desks
Customer Service Analyst
eClerx Services Limited
Chandigarh
03.2020 - 06.2021
- Handled customer complaints on calls, chats, and Emails and provided timely solutions
- Displayed strong communication skills and provided feedback to improve internal tooling
- Maintained computerized data for tracking, information gathering, and troubleshooting
- Maintained thorough knowledge of company products to provide accurate, complete information to customers
- Encouraged customers to fill out satisfaction surveys and used survey results to improve customer care services
- Built sustainable relationships and trust with customers through open and interactive communication
- Managed large amounts of incoming phone calls, webchats, and emails
- Assisted customers with the placement of orders, refunds, and exchanges
- Responded to customer reviews to reduce negative feedback on brand reputation
- Handled customer issues professionally and patiently at all times
Education
Master of Science - Management and international business
Birmingham City University
Bachelor of Business Administration -
Punjab University
Skills
- Leadership
- Customer Service
- Computer Literacy
- Multi-Tasking
- Telephone Enquiries Specialist
- Proactive initiative
- Credit history databases
- Financial communication
- Interpersonal sensitivity
Affiliations
- Dance
- Music
- Watching movies, Web series, Horror thrillers
Timeline
Customer consultant
Orbit Credit Management Services Limited
04.2024 - Current
Sandwich artist
HealthyBites
03.2023 - 11.2023
Concierge
Mainstay facilities management
04.2022 - 03.2023
Customer Service Analyst
eClerx Services Limited
03.2020 - 06.2021
Master of Science - Management and international business
Birmingham City University
Bachelor of Business Administration -
Punjab University
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