Kaitlin Carter

In 2023, I started my own dog walking and dog sitting business. I built my business from the ground Now i have a loyal client base through professional communications, reliability and a calm, rational approach to problem solving.

• Operations & Logistics: Managed all aspects of a local service business, including complex scheduling and route planning for multiple daily client visits.
• Business Managements: Responsible for setting service rates, managing enquires and maintaining accurate records and processing invoices.
• Project Coordination: Successfully executed multi day and week long boarding projects, ensuring all client requirements and safety protocols were met.
• Trust & Accountability: Entrusted with the care of high value pets and home access, maintaining a 100% reliability record and a professional reputation in the local community.
• Conducted initial meet-and-greet sessions with new clients building a professional relationship based on trust.
• Kept detailed records of each walk, or stay to provide feedback to owners.
• Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.

I served as part of the administrative and receptionist team, front of house for Hermitage Medical Practice for almost 2 years. This was a high volume, confidential environment. I was the first point of contact for patients registered at the practice and also for the GP's to pass on messages and complete tasks that were requested.

• Managed the booking diary, scheduled appointments and handled complex rescheduling requests for GP's.
• Handled prescription requests and medical file requests with strict attention to detail.
• Acted as the primary point of contact for incoming calls and passed sensitive messages from GP's to patients.
• Utilised specialised software including Vison and Docman, as well as the Microsoft Office applications.
• Managed filing, photocopying and electronic mail to ensure the office remained organised and efficient.
• From this role I have developed a lot of confidence from dealing with a variety of people from the public and I have also been able to develop my Microsoft Office skills.
• My written communication skills have hugely improved due to having to email various people and organisations within my role.
• Dealing with multiple things at once has pushed me to further improve my organisational skills and prioritise things whilst completing all the tasks that I need to.

My current role provides support to clients over the age of 50, who struggle at home with daily life tasks and need an extra helping hand.

• Coordinate travel between multiple clients to ensure all errands and household tasks are completed on schedule.
• Able to tailor support to meet the specific needs of different individuals, handling various situations with a rational and calm approach.
• I work primarily as a sole worker, demonstrating reliability and the ability to manage tasks without direct supervision. Occasionally I work with someone else as they shadow me so I can train them on the job.

• Responsible for opening/closing the salon, managing solo shifts, money handling and banking and also meeting sales targets.

• Provided customer assistance, handled cash transactions and consistently met company sales goals.