KAIRI WAUDBY

• Checked in patients, verified details, managed clinic lists, and booked/rescheduled appointments, ensuring efficient use of hospital booking systems.
• Coordinated with radiographers, nurses, and clinicians to facilitate smooth clinic operations, preparing paperwork and updating patient records accurately.
• Maintained accurate, confidential patient information in strict accordance with Trust policies.
• Provided front-of-house support at main Radiology desks, welcoming patients and ensuring a calm, professional environment within a fast-paced setting.
• Addressed high-volume phone and desk enquiries; triaged requests and resolved issues or escalated them appropriately.
• Organised and maintained electronic and paper filing systems, facilitating efficient information retrieval and enhancing office organisation.
• Managed incoming and outgoing correspondence, including post, email, and faxes, ensuring confidentiality and efficiency.
• Handled confidential documents with discretion, upholding stringent data security and privacy standards.
• Supported vulnerable patients with clear communication, empathy, and practical assistance.
• Handled client inquiries via phone and email, responding promptly to ensure effective communication and support.
• Acquired diverse skills across various hospital departments across various hospital departments, improving versatility and understanding of hospital operations.

• Devised and implemented programmes for teenagers addressing issues such as smoking, drinking, drugs, violence, and bullying, promoting healthier lifestyle choices.
• Facilitated inclusive youth club sessions for young people, including those with special educational needs and disabilities (SEND), which increased engagement and participation.
• Cultivated positive relationships and facilitated inclusive activities that developed confidence and social skills among participants.
• Fostered supportive relationships with youth, creating a trusting environment that encouraged open communication and personal expression.
• Employed a calm, positive, and encouraging approach when engaging with children and young adults during activities.
• Collaborated with fellow youth workers and volunteers to plan sessions and maintain a safe, welcoming environment.
• Applied safeguarding and confidentiality protocols, escalating concerns to senior staff.

Achieved a Pass grade.