Kai Williams
East Bedfont,Hounslow
Summary
Reliable and confident customer-facing worker with 20 months’ experience as an Escape Room Host, delivering high-quality guest experiences in a fast-paced, high-pressure environment. Skilled in communication, group management, problem-solving, and maintaining professionalism under pressure. Seeking a customer service, operations, or airport-based role where strong people skills and reliability are essential.
Overview
2
2
years of professional experience
Work history
Escape Room Host
Escape Experience
Windsor
2024.09 - 2026.05
- Hosted groups of customers through immersive escape room experiences
- Explained rules, safety procedures, and game objectives clearly and confidently
- Managed timing, hints, and customer engagement throughout sessions
- Handled customer enquiries, complaints, and on-site issues professionally
- Ensured smooth running of multiple back-to-back bookings
- Supported setup/reset of rooms to strict time deadlines
- Delivered high levels of customer satisfaction in a fast-paced environment
Food runner
Topgolf
Addlestone, Surrey
2025.06 - 2025.08
- Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Upheld strict hygiene practices whilst handling food items, reducing risk of cross-contamination.
- Provided an enjoyable dining experience for customers by addressing any issues swiftly and professionally.
- Supported overall restaurant operation, assisting other team members when necessary for seamless service.
Education
BTEC Level 3 extended diploma - Sport (Sports Coaching & Development)
Strodes College
09/2024 - 05/2026
GCSEs -
Sunbury Manor School
Sunbury-on-Thames, Surrey 09/2019 - 06/2024
Skills
Customer service & guest experience
Experienced at hosting groups and managing sessions
Excellent communicator
Proven problem-solver
Conflict resolution and de-escalation
Good time management
Thrive within a team environment whilst also a confident independent worker
Flexible shift work (weekends/evenings)
Discreet and diplomatic behaviour
Adaptability to time changes
Upholds high standards of professional appearance
Self-disciplined
Additional information
- Full UK driving licence and access to transport
- Comfortable working shifts, weekends, and evenings
- Quick learner with strong work ethic
- Interested in customer service, operations, and aviation/airport roles
Timeline
Food runner
Topgolf
2025.06 - 2025.08
Escape Room Host
Escape Experience
2024.09 - 2026.05
BTEC Level 3 extended diploma - Sport (Sports Coaching & Development)
Strodes College
09/2024 - 05/2026
GCSEs -
Sunbury Manor School
09/2019 - 06/2024