Kah Yan Lim

• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Operated cash registers with accuracy and processed cash and card transactions.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Resolved customer complaints and process issues with proactive problem-solving skills.

Gong Cha is a tea drink franchisee headquartered in Kaohsiung, Taiwan. This job has made me gain experience in fast-paced and pressured environments. I can time manage and demonstrate teamwork. I have worked in the kitchen, bar, and cashier. When there is a high demand, I communicate with the staff when the supply is available and ask questions when needed.

• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• I made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
• Maintained clean, organised cafe workspaces, enabling co-workers to locate required supplies readily.