Holly Townsley
Harpenden,Hertfordshire
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Retail Sales Assistant
Threads of Harpenden, Lara Wares
Harpenden, Hertfordshire
07.2021 - Current
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Calculating and saving the expected contents of the till and resetting it ready for the next session, every afternoon shift.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
- Addressed customer enquiries and concerns, facilitating decision-making and minimizing hesitation.
- Updated product labeling and promotional pricing.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Promptly greeted and assisted customers, tailoring service and sales style to suit personalized requirements.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Fostered positive relationships with customers to enhance loyalty and retention.
Club Assistant
katherine warrington school
Harpenden, Hertfordshire
12.2021 - 08.2022
- Maintained member safety by effectively responding to emergency situations and administering First Aid.
- Applied strong knowledge of UK national curriculum to enhance attainment levels.
- Managed pupil behavior and set firm boundaries to facilitate efficient lessons.
- Tailored teaching styles to tutor students with Special Educational Needs (SEN).
- Tailored tutoring to suit individual competencies, enabling suitably paced academic progression.
- Helped students prepare for routine and standardized tests
- Set clear targets and delivered feedback to achieve student goals.
- Provided math's and English GCSE preparation tutoring, helping students to achieve target grades.
- Designed and evaluated Individual Learning Plans using person-centered approach.
- DBS checked.
- Referred back to higher authority with any concerns towards a child's needs or safety.
Salon Assistant
Paul Geary, Friends of Harpenden
Harpenden, Hertfordshire
11.2020 - 06.2021
- Replenished salon supplies and retail ranges with excellent merchandising skills.
- Educated clients on how to maintain healthy hair.
- Served refreshments to clients with upbeat customer service style.
- Built rapport by delivering on client needs and preferences.
- Disinfected equipment to support exemplary hygiene standards.
- Covered weekend and evening shifts to achieve flexible salon opening times.
- Organized models for stylist and apprentice training sessions.
Education
GCSEs - received between 7-9 in all 10 of my GCSEs
Sir John Lawes School
Harpenden 09.2016 - 07.2021
A-Levels - Sociology, English Literature and Media Studies
Sir John Lawes School
Harpenden 09.2021 - 06.2023
Skills
- Outstanding customer service
- Superb time management
- Customer service oriented
- Self-motivated
- Outgoing and enthusiastic
- Confident communicator
- Energetic self-starter
- Accurate money handling
- Awarded 'best smile' award in year book awards
Timeline
Club Assistant
katherine warrington school
12.2021 - 08.2022
A-Levels - Sociology, English Literature and Media Studies
Sir John Lawes School
09.2021 - 06.2023
Retail Sales Assistant
Threads of Harpenden, Lara Wares
07.2021 - Current
Salon Assistant
Paul Geary, Friends of Harpenden
11.2020 - 06.2021
GCSEs - received between 7-9 in all 10 of my GCSEs
Sir John Lawes School
09.2016 - 07.2021
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