Kacey Copeland
Stoke-on-Trent
Summary
Dedicated professional with extensive bar experience and a strong background in customer service. Demonstrates exceptional communication skills, problem-solving abilities, and the capacity to remain calm under pressure. Proven track record of punctuality, reliability, and effective time management. Adept at cash handling and organisational tasks, with leadership qualities that enhance team performance. Career goal: to leverage skills in a dynamic environment to deliver outstanding service and operational excellence.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Event Bar team leader
DoubleTree by Hilton-Stoke-on-Trent
Stoke-on-Trent
2023.08 - Current
- Organising and distributing pre-orders for weddings and other high profile events
- Handling large company tabs and room charges
- Stocking events bars and drinks receptions (including changing kegs and postmix)
- Communicating with guests and events organisers to ensure their event runs smoothly and all their needs are met
- Keeping a clean and tidy work environment
- Working effectively in busy and fast-paced environments
- Delegating tasks to staff during service and leading a team
- Distributing breaks fairly and organising the team according to how they work together
Hotel Bar Staff
DoubleTree by Hilton-Stoke-on-Trent
Stoke-on-Trent
2023.08 - 2026.06
- Opening and closing the main hotel bar independently
- Handling tickets from restaurant and room service (including delivering these to rooms )
- Making premium shaken cocktails for guests (and coming up with new cocktail specials)
- Recommending food and drink to guests
- Seating guests, taking food orders, managing multiple tabs for groups that eat in the bar
- Calculating end-of-day revenue, including counting large volumes of cash and recording it to standard, as well as training others to do this correctly
- Barista experience with professional coffee machine, making lattes, cappuccinos ect
- Being mindful of allergens and food safety requirements
Volunteer Festival steward - seasonal
Hotbox Events
2025.06 - 2026.06
- Working on the campsite for 6 days / 5 nights
- Retaining optimal performance through irregular shift/sleep patterns and limited recources
- Helping guests with enquiries, directions, lost property, setting tents up, moving equipment across the grounds ect.
- Managing crowd flow
- Supporting campsite and gates operations
- Monitoring safety comditions
- Contributing to a positive, organised and safe experience for all festival-goers
- Using situational awareness and problem-solving
Conference and Banqueting Assistant
DoubleTree by Hilton-Stoke-on-Trent
Stoke-on-Trent
2022.04 - 2026.06
- Setting/resetting rooms in accordance to the type of event and service standards
- Serving food and beverages, while being mindful of allergens- dinner service or buffet
- Setting wedding and event rooms (setting table locations per customers request, arranging table toppers, cutlery and glasses, whilst also setting any additional decorational extras the customer may have provided)
- Enacting any last minute alterations to room layout, service plans ect, sometimes large scale
Education
GCSE or equivalent - Maths, English, Science, Art, Geography, RE
St Peters CofE Academy
Stoke-on-Trent, Staffordshire 2016.09 - 2021.06
Skills
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Communication skills
-
Customer service
-
Punctuality and reliability
-
Time management
-
Problem-solving
-
Calm under pressure
-
Cash handling
-
Organizational skills
-
Leadership
-
Barista experience
References
References available upon request.
Timeline
Volunteer Festival steward - seasonal
Hotbox Events
2025.06 - 2026.06
Event Bar team leader
DoubleTree by Hilton-Stoke-on-Trent
2023.08 - Current
Hotel Bar Staff
DoubleTree by Hilton-Stoke-on-Trent
2023.08 - 2026.06
Conference and Banqueting Assistant
DoubleTree by Hilton-Stoke-on-Trent
2022.04 - 2026.06
GCSE or equivalent - Maths, English, Science, Art, Geography, RE
St Peters CofE Academy
2016.09 - 2021.06