Amber Louise Disley

I am driven by providing excellent customer service and always try to go above and beyond, remaining professional and treating customers equally whilst recognizing their different needs. Through my current and previous roles, I have developed valuable and transferable skills; I am an excellent communicator, I build effective and positive relationships with colleagues and customers and lead with clarity and empathy.

I have excellent IT skills and I am proficient in Microsoft Office, using Excel regularly to collate and record management information. I am analytically minded and have been selected to take on an additional role as a Quality Representative, using my IT skills to collate and present data to senior managers on a weekly basis. I have some experience of using complex systems and leading on complaint investigations. I deal with the complaints at the last point of resolution, I always aim for positive customer outcomes to reduce any complaints being made public or escalated outside of customer services.

I have always worked in a fast-paced customer service environments and recognise the importance of building and maintaining customer relations. I achieved this in a previous retail role by taking the time to understand the needs of the customers to ensure I provided the best possible service. I handled any complaints professionally and sympathetically within permitted boundaries and achieved favourable outcomes wherever possible. This contributed to the retention of a loyal customer base. I believe my experience would make me a suitable for the complaints investigator role as I have the relevant experience and transferable skills needed for the role.

Kind regards

Amber Disley