Justin P John
Southampton
Summary
Reliable and motivated individual with experience providing executive assistance, taking meeting minutes, and creating internal staff presentations. Friendly, hardworking, and flexible team player. Proactively seizes opportunities to enhance skills and knowledge. Adaptable and flexible team player with strong time management and organizational skills. Quick learner, confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Royal Indian Curry Club limited.
Totton
04.2024 - 08.2024
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned revenue generation strategies designed for growth.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Developed organisational policies for administrative oversight and internal controls.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Provided professional and customer focused reception to all users.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Maintained thorough records of day-to-day site operations for comprehensive future reference.
Health care assistant
DAY 2 DAY HEALTH CARE
Taunton
08.2022 - 03.2024
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Safely escorted patients during medical appointments and hospital visits.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Improved service users' daily lives through compassionate conversation, empathetic care, and community socialisation.
- Worked closely with nurses to maintain optimum levels of communication.
- Maintained confidentiality and compliance standards for optimised patient care.
- Administered blood tests and blood pressure checks.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Provided high-quality person-centred support and received consistently positive patient feedback.
Guest Service Assistant
Vythiri Village Resort
Kerala
12.2020 - 12.2021
- Ensured guest comfort, providing direction regarding property amenities, services and local attractions.
- Successfully identified up-selling opportunities, contributing to profitability increase.
- Kept reservations systems up-to-date for clear availability management.
- Planned schedules to support consistent service delivery and reception coverage.
- Actioned special requests to elevate guest stays.
- Upsold activities from tourism partners to boost revenue.
- Greeted and checked-in guests promptly and professionally.
- Delivered first class customer care through polite, professional service.
Education
Master of Science - Global Human Resources Management
University of Roehampton
London 03.2022 - 06.2023
Bachelor of Business Administration - BACHELOR OF BUSINESS ADMINISTRATION in TOURISM & HOTEL MANAGEMENT
VDYAVIKAS INSTITUTE OF HOTEL MANAGEMENT
Mysore,India 07.2017 - 20200
A-Levels - biology-Science
I.J.M. HIGHER SECONDARY SCHOOL ,KOTTIYOOR ,KERALA
Kerala,India 08.2015 - 03.2017
GCSEs -
I.J.M. HIGHER SECONDARY SCHOOL ,KOTTIYOOR ,KERALA
Kerala,India 2012/2012 - 2015/2015
Skills
Leadership skills
General office administration
Physical resource management
Customer relationship building
Outstanding customer service
Microsoft Office Suite
Front office hospitality
Communication skills
Analysis and problem solving
Interpersonal skill
Languages
English
Fluent
Malayalam
Native
Hindi
Advanced
Tamil
Fluent
References
References available upon request.
Timeline
Manager
Royal Indian Curry Club limited.
04.2024 - 08.2024
Health care assistant
DAY 2 DAY HEALTH CARE
08.2022 - 03.2024
Master of Science - Global Human Resources Management
University of Roehampton
03.2022 - 06.2023
Guest Service Assistant
Vythiri Village Resort
12.2020 - 12.2021
Bachelor of Business Administration - BACHELOR OF BUSINESS ADMINISTRATION in TOURISM & HOTEL MANAGEMENT
VDYAVIKAS INSTITUTE OF HOTEL MANAGEMENT
07.2017 - 20200
A-Levels - biology-Science
I.J.M. HIGHER SECONDARY SCHOOL ,KOTTIYOOR ,KERALA
08.2015 - 03.2017
GCSEs -
I.J.M. HIGHER SECONDARY SCHOOL ,KOTTIYOOR ,KERALA
2012/2012 - 2015/2015