Justin Mendez
https://www.linkedin.com/in/justin-mendez-b7607b1a6/
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Champion
Bulk
07.2023 - 01.2024
- Greeted customers and answered inquiries in a friendly and professional manner, resulting in a 90% increase in customer satisfaction ratings
- Processed customer orders and returns with accuracy and efficiency, resulting in reduction in errors
- Negotiated successful outcomes to customer disputes and complaints, resulting in a 41% reduction in customer complaints.
Shift Manager
One Stop Colchester
04.2020 - 07.2023
- Mentored and supported new employees to maximise team performance.
- Successfully managed up to 4 employees per shift by monitoring workload, assessing performance and assigning duties.
- Followed security procedures to reconcile tills and complete banking.
- Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
Brand Representative
Precision Organisation
01.2019 - 01.2020
- Promoted brand awareness through engaging product demonstrations, leading to increased consumer interest.
- Responsible for planning and organising sampling events by working hand-in-hand with retail store managers and leaders
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased sales 65% through training and professional presentations.
Design Intern
CHIQIO
06.2024 - 09.2024
- Contributed to the development of brand identities, including logo design and colour scheme selection.
- Created content using digital adoption tools such as Adobe to remain current with developing technologies.
- Used samples and sketches to communicate ideas to stakeholders to obtain support for production efforts.
Intern
Baker Mckenzie
06.2021 - 09.2024
- Successfully conveyed pertinent information to the barrister conducting the interview with the principal witness
- Assisted in drafting a letter to the defendant's solicitor and consent orders
- Analyzed work using real model solutions provided by the Baker Mckenzie team
- Supported team members to deliver legal advice to clients each week
- Facilitated effective communication with clients by producing emails, letters, and overseeing internal and external calls.
Education
BSc Computer Science -
The University of Essex
LLB Law with Business -
The University of Essex
A-Levels -
Uxbridge College
Other Qualifications
Self-study/Certificates:
Skills
- Verbal Communication
- Live Chat Support
- Technical Support
- Problem Solving
- Complaint Handling
- Research capabilities
- CRM Software
Technical Skills
HTML & CSS, JavaScript, Python, SQL.
Timeline
Design Intern
CHIQIO
06.2024 - 09.2024
Customer Champion
Bulk
07.2023 - 01.2024
Intern
Baker Mckenzie
06.2021 - 09.2024
Shift Manager
One Stop Colchester
04.2020 - 07.2023
Brand Representative
Precision Organisation
01.2019 - 01.2020
LLB Law with Business -
The University of Essex
A-Levels -
Uxbridge College
Other Qualifications
Self-study/Certificates:
BSc Computer Science -
The University of Essex
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