Charlie Thomas Lee
Leconfield,East Riding of Yorkshire
Summary
A dedicated professional with a strong foundation in problem-solving, communication skills, and troubleshooting. Demonstrates exceptional multitasking efficiency and flexibility in service approach, ensuring high-quality customer interactions. Adept at empathy handling and proficient in customer relationship management software, with extensive product knowledge and technical aptitude. Committed to a customer-centric mentality, aiming to enhance customer satisfaction and loyalty.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Customer Champion
KCOM
Hull, East Yorkshire
07.2023 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Supported team by demonstrating respect and willingness to help.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Catering Assistant
Aramark
Leconfield
01.2022 - 07.2023
- Provided excellent customer service, ensuring guest satisfaction.
- Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Enhanced customer experience by promptly addressing queries and complaints.
- Collaborated with other team members for smooth catering operations during events.
- Served food and beverages to dining guests with outstanding customer service.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
General assistant
Harrison's coffee shop
Beverley
01.2022 - 07.2023
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Undertook general cleaning duties regularly, providing a pleasant shopping environment.
- Handled cash transactions accurately, enhancing financial integrity.
- Worked on till operations efficiently reducing queues at the checkout.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Carried out day-day-day support duties accurately and efficiently.
Dog grooming assistant
Billy Mart Breeding
Gainsborough
01.2020 - 07.2023
- Handled all breeds of dogs confidently regardless of size or temperament; ensured safe handling at all times.
- Strengthened customer relations through regular interaction and updates on their pets' grooming process.
- Managed appointment schedule for optimal use of time.
- Ensured clean, hygienic environment with thorough cleaning of tools and station.
- Collaborated with other staff members, fostering positive work environment.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Developed client relationships through careful listening and effective question response.
Education
East Riding College - Business, Administration and Events, English and maths
East Riding College
01.2022 - 06.2023
Longcroft Secondary School - English, maths, science, drama, history & P.E
Longcroft Secondary School
01.2017 - 01.2022
Skills
- Problem-solving
- Communication skills
- troubleshooting
- Multitasking efficiency
- Flexibility in service approach
- Empathy handling
- Customer relationship management software
- Product knowledge
- Technical aptitude
- Customer-Centric mentality
- Calm under pressure
- Team building
- Product knowledgeability
- Service-Oriented mindset
- Effective persuasion
- Up-Selling products
- Complaint resolution
- Queue management
References
Available upon request.
Timeline
Customer Champion
KCOM
07.2023 - Current
Catering Assistant
Aramark
01.2022 - 07.2023
General assistant
Harrison's coffee shop
01.2022 - 07.2023
East Riding College - Business, Administration and Events, English and maths
East Riding College
01.2022 - 06.2023
Dog grooming assistant
Billy Mart Breeding
01.2020 - 07.2023
Longcroft Secondary School - English, maths, science, drama, history & P.E
Longcroft Secondary School
01.2017 - 01.2022
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