JUSTIN KENNEDY
Watford,Hertfordshire
Summary
Administrator with extensive experience in managing high-volume communications and resolving maintenance issues across large organizations. Proven track record in maintaining accurate records, managing projects, and ensuring compliance with health and safety regulations. Expertise in team leadership, staff training, and creating a positive work environment. Strong organizational and communication skills, with proficiency in document preparation, data entry, and cross-department collaboration.
Organised Team Leader with multiple years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.
Overview
20
20
years of professional experience
Work history
Maintenance Helpdesk Team Leader
JD Wetherspoon
Watford, Hertfordshire
2025.06 - 2026.04
- Support daily operations of MHD team.
- Assist team members with queries related to MHD.
- Facilitate phased rollout of Eversys coffee machines by consolidating information for changeover and when approved making sure install goes ahead on time.
- Participate in maintenance associate steering group by preparing meeting agendas and recording minutes.
- Monitor weekly petty cash expenditures for non-approved items and communicate with pubs for item returns.
- Manage HVAC escalations within the business and document weekly HVAC meeting updates.
- Attend monthly security meetings to address property-related issues.
- Contribute to supply chain group discussions to identify business needs and evaluate market routes for new and existing contractors.
Regional Maintenance Manager
JD Wetherspoon
2022.09 - 2025.06
- Providing advice and support to pubs teams on any property or maintenance matters were carried out daily.
- Managing Wisdom jobs so that correct items, costs and works needed were carried out.
- Speaking daily with contractors to find resolutions to issues that arose following attendances.
- Carrying out contractor performance reviews to manage quality of work and aiming to get first time fixes in place.
- Attending architect and property manager led project works. For smaller projects attending weekly update meeting onsite to make sure projects were being completed within agreed time frames.
Property Rollouts Team
JD Wetherspoon
Watford, Hertfordshire
2017.08 - 2022.01
- Assisted in managing and coordinating multiple projects for property team.
- Collaborated with contractors to support project implementation.
- Coordinated with pub managers and area managers to ensure timely execution of works.
- Maintained daily oversight of large projects using reports and Excel worksheets.
- Trained new staff on rollout processes.
Maintenance Helpdesk Administrator
JD Wetherspoon
Watford, Hertfordshire
2015.09 - 2017.08
- Assisted pubs, contractors, and operations team with queries and issues related to daily upkeep of pubs.
- Performed administrative tasks assigned by MHD manager or team leader using company maintenance system.
- Conducted weekly calls with area managers to review and progress specific jobs.
Bar Associate to Duty Manager
JD Wetherspoon
2006.06 - 2015.01
- Supported pub operations by contributing to overall success.
- Facilitated motivation and leadership among staff through professional and friendly interactions.
- Acted as primary contact during shifts to assist team members.
- Resolved issues and addressed grievances to foster relationships with customers and staff.
- Participated in staff appraisals and disciplinary procedures to ensure compliance.
- Advanced to duty manager role within six months, overseeing pub operations in manager's absence.
Education
BTEC National Diploma - Health and Social Care
West Herts College
7 GCSE’s - B-D grade
St Joan of Arc
Skills
Leadership and motivation
Decision-making and problem-solving
Delegation and organization
Mentoring and coaching
Timeline
Maintenance Helpdesk Team Leader
JD Wetherspoon
2025.06 - 2026.04
Regional Maintenance Manager
JD Wetherspoon
2022.09 - 2025.06
Property Rollouts Team
JD Wetherspoon
2017.08 - 2022.01
Maintenance Helpdesk Administrator
JD Wetherspoon
2015.09 - 2017.08
Bar Associate to Duty Manager
JD Wetherspoon
2006.06 - 2015.01
BTEC National Diploma - Health and Social Care
West Herts College
7 GCSE’s - B-D grade
St Joan of Arc