Justin Gillmore
Reading,Berkshire
Summary
Procurement, Operations & Customer Support professional with a strong focus on clear communication, complaint handling and supplier coordination. Builds trusted relationships, maintains accurate records and supports teams across purchasing, finance and logistics. Delivers practical solutions that improve service quality and keep work moving.
Overview
30
30
years of professional experience
Work History
Customer Support Specialist
Oxford Safety Supplies
Oxford, Oxfordshire
04.1997 - 05.2005
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Resolved customer queries over the phone and by email.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Trained new customer support staff, imparting essential skills and company standards for excellence.
- Developed and maintained detailed knowledge of company policies, procedures, and products to provide accurate information.
- Streamlined communication channels between departments, ensuring timely resolution of customer issues.
Travel Consultant
Hughes Travel Trust
READING, Berkshire
05.2005 - 12.2010
- Coordinated travel arrangements for groups, couples, executives, and special needs clients, ensuring tailored experiences that met diverse requirements.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Organised travel dates, schedules, and airline information to present detailed itineraries, facilitating informed decision-making for clients.
- Advised clients on travel documentation requirements, including visas and passports, for seamless international travel.
- Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
- Handled client queries and concerns with professionalism, delivering prompt solutions to uphold high service standards and enhance client satisfaction.
- Processed payments efficiently using credit and debit cards, ensuring accuracy and security. via credit and debit cards and handled all sensitive information with professionalism and discretion.
Purchasing Assistant
Heathbrook
READING, Berkshire
01.2010 - 01.2012
- Managed inventory levels, placing orders with suppliers to maintain stock.
- Closely monitored stock levels to determine purchasing needs and make predictions for reordering.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Optimised stock availability through effective ordering schedules and coordinating regular stock counts through warehouse staff.
- Coordinated with warehouse staff to ensure timely receipt of goods.
- Managed logistics operations to ensure timely delivery of goods. for the delivery of purchased goods, ensuring efficient transport.
- Managed all delivery schedules to ensure timely receipt of goods. including expediting and adjusting timeframes to cater for overdue items.
Operations Manager
Heathbrook Ltd
READING, Berkshire
01.2012 - 01.2023
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Purchasing Manager
Heathbrook
READING, Berkshire
01.2023 - Current
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
- Negotiated favourable terms and conditions with suppliers, securing long-term benefits for the organisation.
- Engaged in supplier development initiatives, working closely with suppliers to improve quality and sustainability.
- Developed strategies to maintain required stock levels at minimum cost.
- Coordinated with finance and operations departments to forecast demand and ensure timely procurement of essential goods.
- Collaborated with quality assurance teams to establish quality criteria for suppliers, ensuring product standards were met.
- Maintained up-to-date knowledge of regulatory changes affecting procurement activities, mitigating risk and ensuring compliance.
Timeline
Purchasing Manager
Heathbrook
01.2023 - Current
Operations Manager
Heathbrook Ltd
01.2012 - 01.2023
Purchasing Assistant
Heathbrook
01.2010 - 01.2012
Travel Consultant
Hughes Travel Trust
05.2005 - 12.2010
Customer Support Specialist
Oxford Safety Supplies
04.1997 - 05.2005