Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
SalesAssociate
Tracey Farr

Tracey Farr

Hanwell,London

Summary

Customer service and client relationship professional with strong financial and business acumen.

Proven ability to manage multiple tasks under pressure while exceeding customer expectations.

Skilled in problem solving and negotiation, with a focus on building and maintaining client relationships.

Highly organised communicator with effective interpersonal and listening skills, capable of thriving in both collaborative and independent settings.

Overview

13
13
years of professional experience

Work history

Customer support specialist

Eccentric Trading Ltd
Park Royal, London
11.2022 - Current
  • Improved customer retention through proactive communication strategies.
  • Managed database for booking and overseeing orders from inquiry to return.
  • Managed inbound calls for a seamless customer experience.
  • Managed email correspondences efficiently, enhancing response time significantly.
  • Handled phone, email, and social media enquiries with consistent customer service across multiple channels.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers with additional retail services, including alterations, special orders, and item loans.
  • Confidently engaged in discussions about product history and utility.
  • Delivered excellent service with timely problem resolution.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved queries and chased outstanding invoices to ensure timely payments.
  • Responded promptly to emergencies, managing breakages or replacements efficiently.

Assistant manager

True Pub Co Ltd
Hanwell, London
09.2012 - Current
  • Managed cash registers, minimising discrepancies in end-of-day reconciliations.
  • Delegated tasks to enhance team productivity.
  • Maintained high cleanliness standards to optimise customer dining experiences.
  • Served food and beverages in a high-pressure environment during diverse shifts.
  • Assisted in organising food menus and entering supplier data in Excel spreadsheets.
  • Handled cash collections and balanced tills and safe effectively.
  • Ran social media accounts, creating engaging content for Instagram and Facebook.

Operations manager

FFWD Solutions Ltd
Cambridge, Cambridgeshire
03.2014 - 01.2020
  • Delivered exceptional customer service by addressing concerns and queries promptly.
  • Managed vendor relations to ensure timely service delivery.
  • Directed staffing requirements and coordinated tasks to uphold accuracy and timelines.
  • Fostered innovative thinking within the team to enhance growth and development.
  • Entered financial data into the company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Reconciled all expenses and accounts, including company credit cards.
  • Monitored accounts payable and receivable activities to maintain financial integrity.
  • Processed payments and prepared deposits in collaboration with accountants for accurate reporting.
  • Produced timely financial reports with use of bookkeeping software.
  • Worked closely with accountants during end-of-year closeout procedures, ensured accuracy of figures reported in annual reports.
  • Handled payroll administration to guarantee proper compensation for employees.

Education

GCSEs - Maths, English Language, English Literature, Biology, Art, History, Geography

Ellen Wilkinson High For Girls
London

CMP Diploma in Proofreading and Copy Editing -

CMP
London

Level 3&4 Dip in Transcription & Content Writing -

Reed
London

Level 1 Award in BSL - British Sign Language

BSL
London

AAT in Bookeeping - Bookeeping & Accountancy

AAT
London

Skills

  • Attention to detail
  • Team player and able to work independently
  • Negotiation and listening skills
  • Communication proficiency
  • Interpersonal skills
  • Problem-solving
  • Organisational skills
  • Reliability and punctuality
  • Ability to work efficiently in high-pressure environments
  • Database management
  • MS Office Suite proficiency
  • Social media competency
  • Accounting software expertise
  • Professional work ethic
  • Logistics and resourcing
  • Finance, bookkeeping, and business accounts
  • P/A administrative support

Affiliations

  • Gardening
  • Reading
  • Blogging & Writing Articles
  • Travelling
  • Interior Decorating
  • Astrology

References

References available upon request.

Timeline

Customer support specialist

Eccentric Trading Ltd
11.2022 - Current

Operations manager

FFWD Solutions Ltd
03.2014 - 01.2020

Assistant manager

True Pub Co Ltd
09.2012 - Current

GCSEs - Maths, English Language, English Literature, Biology, Art, History, Geography

Ellen Wilkinson High For Girls

CMP Diploma in Proofreading and Copy Editing -

CMP

Level 3&4 Dip in Transcription & Content Writing -

Reed

Level 1 Award in BSL - British Sign Language

BSL

AAT in Bookeeping - Bookeeping & Accountancy

AAT

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Tracey Farr