Hardworking individual, with a superior knowledge of the customer service industry. Strong organisational abilities with proven success in planning activities. With an in-depth Science background obtained from an IBSM-accredited university degree. Also, portraying a motivated attitude and a variety of powerful skills.
Overview
8
8
years of professional experience
2027
2027
years of post-secondary education
Work history
Crew Member
McDonald's
London
2021.10 - Current
Worked fast and accurately to meet customer needs and service goals.
Trained in food safety and hygiene practices.
Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests.
Maintained a clean and organised work area to ensure a safe and pleasant environment for customers and staff.
Assisted with training and development of new employees, resulting in improved team morale and productivity.
Assisting crew members at their stations which allowed for efficient service during busy periods.
Carried out good inventory management by stocking the storage room and ensuring products are put in correct categories according to labels and codes.
Operating numerous equipment e.g automated grill.
Night Operatives Team Leader
Total Support Services Ltd/Wimbledon tennis
London, Wimbledon
2023.06 - 2023.07
Coached team members through new or difficult workflows.
Delegated tasks to make best use of individuals' skills.
Managed my team to ensure we all met required targets on time.
Making sure my Section 'Centre court' is fully prepared and tidy for the next day.
Educating the team on the procedures of COSHH.
Ensuring the right chemical is used with the correct colour code of cloth.
Checked on everyone's well-being which created a positive work environment and allowed us all to work at optimum levels.
Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale.
Summer Camp Counsellor
St. John Bosco High school
London
2018.08 - 2018.08
Built relationships with campers and staff through excellent communication.
Inspired positive behaviour, acting as an ambassador and role model.
Kept the camp area tidy and prepared for the next day.
Collaborated with other counsellors to ensure campers received the best possible experience.
Led fun and engaging outdoor activities that improved campers' physical and mental health.
Ensuring children's safety by assisting them with crossing the road and supervising their activities.
Organised and led a variety of camp activities, including sports, arts & crafts, and a treasure hunt in the park.
Shop Assistant
Boots
London
2018.07 - 2018.07
Work experience:
Organised stock which resulted in a tidy shop floor.
Guided customers to locate products or alternative items.
Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Worked energetically to maintain efficient service during busy hours.
Education
Bachelor of Science - Biomedical science
Kingston University
London
2021.09 - 2024.07
NCFE Level 2 Award - Preparing To Work In The Film Industry
London Film School
London
2022.09 - 2023.01
Diploma of Higher Education(Pearson) - Applied science
Wimbledon College(sixth form)
London
2019.09 - 2021.04
ORC level 3 Cambridge Technical extended - Performing Arts