Summary
Overview
Work history
Education
Skills
Volunteering
Timeline
Generic

Sarah Dodman

Ipswich,Suffolk

Summary

Highly motivated and reliable individual with expertise in customer service, teamwork and communication, complemented by strong organisational skills and adaptability. Experienced in conflict resolution, leadership and peer collaboration, ensuring effective problem-solving. Committed to maintaining safe environmental standards for everyone while remaining highly organised in time management to meet objectives efficiently. Intends to utilise these skills to ensure organisational success and foster positive team dynamics.

Overview

4
4
years of professional experience

Work history

Crew Member

McDonalds
Norwich, Norfolk
11.2022 - 11.2024
  • Resolved customer complaints promptly, reassuring trust in service quality.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Handled high-pressure environments calmly and effectively providing solutions.
  • Maintained health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Flexibly took on various roles to support workflow and team members.
  • Maintained restaurant cleanliness and accessibility.


Waitress

Goodies FoodHall
Norwich, Norfolk
10.2022 - 11.2022
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Ensured calm workflow in busy periods through effective communication with kitchen staff.
  • Provided recommendations on seasonal offerings for increased sales revenue.
  • Ensured smooth restaurant operation by effectively managing booking systems.

Customer Assistant

McDonalds
Norwich, Norfolk
11.2020 - 11.2022
  • Provided excellent customer service to ensure repeat business.
  • Handled cash transactions accurately, ensuring trust within service quality.
  • Ensured health and safety regulations operated within work premises at all times.
  • Assisted customers with product selection to ensure sales and satisfaction.
  • Managed high-pressure environments with ease, ensuring customer satisfaction.
  • Collaborated efficiently with team members to maintain smooth work flow.
  • Dealt effectively with customer complaints, resolving issues professionally.
  • Experienced and learned valuable communication and problem solving skills that can be implemented into any future occupation.

Education

GCSE - Maths, English

Long Stratton High School
Norwich, Norfolk
09/2015 - 03/2020

BTEC - UAL Level 2 Diploma in Performing And Production Arts

City College Norwich
Norwich, England
09/2020 - 05/2021

BTECS - UAL Level 3 Diploma In Performing And Production arts

City College Norwich
Norwich, Norfolk
09/2021 - 05/2022

BTECS - UAL LEVEL 3 EXTENDED DIPLOMA IN PERFORMING AND PRODUCTION ARTS

City College Norwich
Norwich, Norfolk
09/2022 - 05/2023

BA Honours - Drama and Theatre

University of Lincoln
Lincoln

Skills

  • Customer service
  • Teamwork
  • Communication
  • Time management
  • Food safety and Hygiene
  • Problem Solving
  • Adaptability
  • Organisational skills
  • Conflict Resolution
  • Leadership skills
  • Peer collaboration

Volunteering

President of Musical Theatre Society

As President of the Musical Theatre Society, the role involves leading and organising a large community of performers and creatives across a variety of courses at The University Of Lincoln . Responsibilities include overseeing and directing productions, organising with external companies to hire venues for events and arranging meets and managing the financial sector for the society alongside the treasurer. The position also involves working closely within a committee to ensure events run seamlessly and safely while fostering a collaborative environment that celebrates musical theatre and supports members’ creative development.


Student Representative

As a student representative for my university course, the role includes stepping in as the central connection between students and academic staff. My responsibilities are gathering and communicating student feedback, representing cohort questions and concerns in meetings, and working collaboratively with staff to help improve the overall student experience within the university. 


Timeline

Crew Member

McDonalds
11.2022 - 11.2024

Waitress

Goodies FoodHall
10.2022 - 11.2022

Customer Assistant

McDonalds
11.2020 - 11.2022

GCSE - Maths, English

Long Stratton High School
09/2015 - 03/2020

BTEC - UAL Level 2 Diploma in Performing And Production Arts

City College Norwich
09/2020 - 05/2021

BTECS - UAL Level 3 Diploma In Performing And Production arts

City College Norwich
09/2021 - 05/2022

BTECS - UAL LEVEL 3 EXTENDED DIPLOMA IN PERFORMING AND PRODUCTION ARTS

City College Norwich
09/2022 - 05/2023

BA Honours - Drama and Theatre

University of Lincoln
Sarah Dodman