JunJie Ma

Assisted with general plumbing tasks including pipe repairs, sink and toilet installations, and boiler fittings in residential properties across London. Gained hands-on experience using plumbing tools, following safety procedures, and working in a variety of home environments. Developed a good understanding of basic plumbing systems and practical on-site skills.

• Delivered excellent customer service in a high-volume environment, efficiently handling customer inquiries and managing operational tasks.
• Managed point-of-sale systems, resolved customer issues, and ensured smooth operations during peak times.
• Developed strong interpersonal and communication skills while maintaining a high level of professionalism.