Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic
Junaid  Azam

Junaid Azam

Glasgow,Glasgow

Summary

An international student in UK allowed to work full time between term times. A seasoned professional with extensive expertise in mentoring and leadership, complaints handling and resolution, and data analysis. Demonstrates proficiency in client data input and administration, sales and administrative tasks, and cash handling. Adept at operations management, financial management, performance management, and business development. Known for exceptional customer service skills, team supervision capabilities, and a strong ability to manage processes and procedures efficiently. Committed to driving business success through strategic decision making, budgeting and finance acumen, and product knowledge. Aspires to leverage comprehensive skills in Excel expertise and time management to enhance organisational performance.

Confident in leading teams and solving problems to ensure smooth operations, bringing strong leadership skills and ability to manage resources effectively. Skilled in communication and conflict resolution, ensuring positive work environment and seamless shift transitions.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Branch Services Supervisor (BSS)

United Bank Limited (UBL)
Lalamusa, Pakistan
02.2022 - 08.2024
  • Supervised reporting BSOs as Branch Services Supervisor (BSS) at UBL.
  • Led the development and implementation of a customer-focused culture within the branch
  • Oversees and leads BSO by supervising, motivating, training, and delegating work assignments.
  • Proactively identifying and resolving customer service and efficiency issues
  • Assisted BSOs by handling complex transactions, addressing customer queries, and fulfilling daily needs.
  • Conducted monthly teller and vault audits to ensure compliance with bank and state regulations.
  • Ensured accuracy of BSOs by identifying and resolving variances and balancing issues.
  • Developed individual training plans by onboarding new BSOs and identifying gaps among current staff.
  • Developed professional relations with company employees of organisation to enhance trust and reliability.

Branch Service Officer (BSO)

United Bank Limited (UBL)
09.2018 - 01.2022
  • Served as Branch Service Officer (BSO) at UBL
  • Maintained positive customer relationships
  • Addressed and resolved customer concerns with speed and competence
  • Maintained regular contact and open lines of communication with team members
  • Managed the process of preparing and submitting sales contracts for orders
  • Ensured customer satisfaction through effective handling of queries
  • Demonstrated exceptional skills in daily cash handling and proficiently maintained accurate balance.

Banca Sales representative(BSR)

Muslim Commercial Bank (MCB)
KHARIAN, Pakistan
05.2018 - 09.2018
  • Utilized sales expertise in generating compelling arguments to successfully drive product sales
  • Executed financial assessments for clientele
  • Frequently reached out to potential clientele
  • Set and maintain sales target goals
  • Write up reports on customer satisfaction
  • Generated sales by prospecting leads, cold calling and closing deals.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Negotiated and closed deals with minimal required support from sales and finance managers.
  • Keep up with current sales trends
  • Greet and assist customers.

Education

dip - Business and Management

University of the West of Scotland
Paisley
09.2024 -

Bachelor of Science - Maths and Computer

University of Gujrat (Kharian College of Commerce)

Intermediate in Computer Science - IT

F.G Degree College for Men Kharian Cantt

Matriculation -

Govt. High School Jandanwala

Skills

  • Mentoring & Leadership Expertise
  • Complaints Handling and resolution
  • Data Analysis
  • Client Data Input and Administration
  • Sales & Administrative
  • Team work and self motivated
  • Cash Handling
  • Adoptability
  • Performance Management
  • Financial management
  • Operations management
  • Excel expertise
  • Processes and procedures
  • Business administration
  • Product knowledge
  • Business development
  • Team supervision
  • Customer Service
  • Data collection and analysis
  • Time management
  • Budgeting and finance
  • Decision making
  • Leadership competence

Certification

  • Branch Services Officer Certified

Languages

English

Affiliations

  • Literary Appreciation
  • Animal Care
  • Gaming

Timeline

dip - Business and Management

University of the West of Scotland
09.2024 -

Branch Services Supervisor (BSS)

United Bank Limited (UBL)
02.2022 - 08.2024

Branch Service Officer (BSO)

United Bank Limited (UBL)
09.2018 - 01.2022

Banca Sales representative(BSR)

Muslim Commercial Bank (MCB)
05.2018 - 09.2018

Bachelor of Science - Maths and Computer

University of Gujrat (Kharian College of Commerce)

Intermediate in Computer Science - IT

F.G Degree College for Men Kharian Cantt

Matriculation -

Govt. High School Jandanwala
Junaid Azam