Business Support Officer
ATS - Luton Borough Council
Luton, Bedfordshire
2025.05 - Current
- Administration & Scheduling: Handling enquiries via telephone/email, maintaining Outlook calendars, and booking appointments for equipment assessments or installations. Successfully implemented new office policies, enhancing workflow efficiency.
- Data Management: Accurate inputting of data into specialised IT systems and client records (e.g. Apello SBR, UMO Web, Open Housing, AFP) to ensure data compliance and up-to-date client info.
- Equipment/Inventory Support: Supporting Telecare Officers with stock to carry out installs and repairs providing relevant paperwork, tracking equipment deliveries, and managing inventory/stock.
- Financial Administration: Processing spreadsheets for monthly billings, invoices, credit notes, raising purchase orders for assistive technology, and monitoring budgets.
- Communication & Support: Liaising with service users, acting as a first point of contact for emails and telephone enquiries from internal/external stakeholders. Provide exceptional customer service, addressing customer queries and handling customer complaints. Visiting clients for Installs and assessments to cover staff absence and attending marketing campaigns with colleagues.