Supervisor
BCA Vehicle Service Ltd
07.2015 - 01.2025
- Key escalation point between senior management and Stellantis, running smooth operations.
- Established and maintained organised working environment for team of 12.
- Perform annual performance appraisals for all team members
- Maintain safe and healthy work environment by establishing and enforcing organisation standards and adhering to legal regulations
- Contributes to team effort by accomplishing related results as needed
- Perform yearly site inventories
- Monitor team performance and report on metrics
- Motivate team members, discover training needs and provide coaching
- Mentoring new members in all operations and encouraging them to build up confidence
- Listen to team member's feedback and resolve any issues or conflicts
- Set clear team goals
- Delegate task and set deadlines
- Implement and enforce systems, policies, and procedures
- Ensuring all shifts rotas are adequately covered, adapting to any absences or changes In staff
- Identified potential risks and mitigated them through proactive measures.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Handled chemicals and waste in line with COSHH regulations.
