Junaid Ahmed
Cardiff,U.K
Summary
Logistics operations expert with proven success in optimizing supply chain processes and enhancing operational efficiency. Demonstrates strong skills in coordinating complex logistics networks and implementing strategic plans for cost-effective solutions. Experienced in leading teams to improve service delivery outcomes through effective problem-solving and analytical abilities.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Operations Supervisor
Gopuff
Cardiff, United Kingdom
06.2025 - Current
- Executed strategic planning to enhance output and operational efficiency.
- Oversaw order processing, expediting dispatch timelines for prompt fulfilment.
- Managed stock inventory to ensure timely customer order fulfilment.
- Implemented quality control measures to maintain high product standards.
- Monitored daily and weekly KPIs, driving strategies for continuous improvement.
- Directed associate teams for accurate processing of inbound and outbound shipments.
- Developed streamlined procedures for efficient supply chain operations.
- Supervised daily shipping activities, overseeing a team of 25 during loading and unloading tasks.
Inventory Stock Auditor-Retail
RGIS International
Cardiff, United Kingdom
08.2023 - 05.2025
- Reported findings from audit to management for prompt action on discrepancies.
- Liaised with warehouse staff to address any issues identified during audits.
- Shepherded successful transitions between old and new inventory systems without loss or confusion.
- Conducted random spot checks to ensure correct storage and documentation of goods.
Hub Manager Last Mile-Dex
DARAZ ALIBABA GROUP
Karachi
12.2021 - 05.2023
- Company Overview: the largest online marketplace in South Asia
- Ensure backlogs are cleared timely and all other SLAs are met.
- Complete ownership of last-mile operations of the respective city.
- Maintaining & improving Last mile specific business objectives. Objectives include Success Rate, aging, Service quality metrics (On-time Handover, On-time Pick-up, Backlog, Same Day Runsheet Closure, etc.) & Cost per Order.
- Optimizing Last Mile lead times.
- The largest online marketplace in South Asia
Assistant Manager Operations
DVAGO PVT LTD
Karachi
12.2020 - 12.2021
- Responsible for overall operational management and performance of Hub and delivery operations.
- Assign delivery to couriers according to schedules and route plans.
- Ensure that the process and employees are working smoothly and efficiently. Achieve KPI & SLA of delivery & pickup commitment. Supervise staff to ensure that safety best practices are being followed while handling shipments.
- Train and develop industry best practices and SOPs to operations and customer service team members.
Operations Manager -Hub
LEOPARDS COURIER SERVICES (PVT) LTD.
Karachi
01.2019 - 04.2020
- Lead and supervise a team of Shift Managers (2-5 front-line supervisors depending on location) and associates in outbound or inbound operations.
- Responsible for the overall safety, quality, performance, and customer experience of the shift.
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
- Accountability for meeting and exceeding operational goals.
Operations Manager
ARY SERVICES PVT LTD
Karachi
01.2017 - 12.2018
- Ensuring that communication between departments is ongoing and utilized to maintain an environment of continuous improvement.
- Support the company in production planning and making sure the business is adequately resourced.
- Identifying any skills gaps in the organization and undertaking a recruitment program to support this.
- Training of staff and managers to ensure that everyone is performing adequately in their role.
- Providing a leadership support function to teams and motivating staff to achieve production goals.
Team Lead Operations
UBER
Karachi
01.2016 - 12.2016
- Identify & address customers, immediate needs & always ensure a positive customer experience.
- Ensure customers are being served within stipulated standards.
- Assist customers in resolving queries & complaints and provide feedback.
- Strong use of insights and data-driven decision-making to inform the sales process.
Procurement Officer / Purchase Officer
MACTER INTERNATIONAL LTD
Karachi
01.2014 - 12.2015
- Finalize materials requisition for purchase orders and supplier wise Rate negotiations.
- Follow up with clearing agents regarding prompt clearance of Imported Materials.
- Prepare import/export documents including Prepare Letters of Credit, Bank Contracts, Telegraphic Transfer, Amendment. Follow up with Banks. Process of ADC documentation.
Education
Msc - International Logistics and Supply Chain Management
University Of South Wales
Cardiff 09.2023 - 12.2024
MBA - Supply Chain Management
Bahria University
Karachi 09.2014 - 12.2016
Bachelor of Business Administration (B.B.A.) - Accounting
Bahria University
Karachi 01.2010 - 12.2013
Intermediate - Pre-Engineering
Govt Degree Boys College
Karachi 01.2007 - 12.2008
Matriculation - Computer Science
Wood land Secondary School karachi
Karachi 01.2005 - 12.2006
Skills
- Warehouse operations knowledge
- E-commerce systems
- Forecasting techniques
- Proficiency in erp systems
- Advanced Excel
- Data Analytics
- Power BI
- SAP software proficiency
- Inventory management
- Project Management
- Process Improvement
- Supply chain management
Projects
Home Bargain, RGIS-Inventory Specialist, 11/23 - 12/23, https://home.bargains/ Dunelm Plymouth, RGIS-Inventory Specialist, 08/23 - 09/23, https://www.dunelm.com/stores/plymouth Movex Courier, Movex Courier Pvt Ltd, 09/20 - 11/20, movexpk.com Creme Villa, Innovative Networks Pvt Ltd, 05/20 - 07/20, http://www.cremevilla.com Uber Launch, Uber, 01/16 - 12/16
Certification
- Digital Marketing Diploma, IBA-CEE, 05/21
- SAP ERP Financials, IBA-CEE, 05/14
Languages
English
Timeline
Operations Supervisor
Gopuff
06.2025 - Current
Msc - International Logistics and Supply Chain Management
University Of South Wales
09.2023 - 12.2024
Inventory Stock Auditor-Retail
RGIS International
08.2023 - 05.2025
Hub Manager Last Mile-Dex
DARAZ ALIBABA GROUP
12.2021 - 05.2023
Assistant Manager Operations
DVAGO PVT LTD
12.2020 - 12.2021
Operations Manager -Hub
LEOPARDS COURIER SERVICES (PVT) LTD.
01.2019 - 04.2020
Operations Manager
ARY SERVICES PVT LTD
01.2017 - 12.2018
Team Lead Operations
UBER
01.2016 - 12.2016
MBA - Supply Chain Management
Bahria University
09.2014 - 12.2016
Procurement Officer / Purchase Officer
MACTER INTERNATIONAL LTD
01.2014 - 12.2015
Bachelor of Business Administration (B.B.A.) - Accounting
Bahria University
01.2010 - 12.2013
Intermediate - Pre-Engineering
Govt Degree Boys College
01.2007 - 12.2008
Matriculation - Computer Science
Wood land Secondary School karachi
01.2005 - 12.2006
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