- Reading books particularly thriller and horror genres
- Watching documentaries
- Having fun with my Grandchildren
- Socalising with friends and family
- Wellness and mindfulness activities
- Travel
julie Riley
Boldon Colliery,Tyne and Wear
Overview
36
36
years of professional experience
Work History
Bus Infrastructure Co-Ordinator
Nexus
Newcastle Upon Tyne, South Gosforth
01.2021 - Current
- Managed email correspondence and telephone inquiries regarding service and information related to roadworks and bus route disruptions.
- Coordinated with bus operators, utility companies, and stakeholders to minimise disruption for customers during roadworks necessitating bus stop suspensions and route diversions.
- Facilitated communication between departments, ensuring all relevant parties remain informed of possible disruptions.
- Displayed notices at bus stops to inform customers of service suspensions and diversion routes.
- Administer end-to-end roadwork permits, ensuring compliance with local authority requirements and minimising public disruption.
- Ensure all suspensions and diversionary routes comply with health and safety guidelines.
- Executed knowledge of traffic regulation orders to enforce compliance and enhance safety during lane closures.
- Utilised Microsoft Office scheduling tools and relevant software to manage complex calendars efficiently.
Travel Sales Assistant
Nexus
Newcastle Upon Tyne, Newcastle
03.2002 - 01.2021
- Guided customers in selecting local transport ticketing products to ensure optimal choices tailored to individual needs.
- Maintained neat, clean, and organised display shelves while ensuring timetables and relevant leaflets remained current.
- Facilitated sales of holidays and day trips on behalf of National Holidays and various other travel companies.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Issued National Express and Eurolines tickets to ensure seamless travel experiences.
- Conducted inventory checks to ensure accurate stock levels, and maintain operational efficiency.
- Oversaw daily operations to ensure a balanced completion of tasks.
- Utilised point-of-sale systems confidently, ensuring swift and secure transactions.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Conducted daily store opening and closing procedures, ensuring readiness for business operations.
- Addressed and resolved customer complaints, ensuring satisfaction, and maintaining reputation.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Gained extensive knowledge of product inventory to aid customers with ticket purchases.
Travel Sales Assistant
Go North East
Newcastle Upon Tyne, Newcastle and surrounding areas.
03.1997 - 03.2002
- As previous details.
Registered Childminder
Self Employed
, Boldon Colliery
05.1990 - 03.1997
- Monitored children's progress and milestones, sharing observations with parents for a collaborative approach to development.
- Monitored children's emotional responses to activities, adjusting approaches to cater to individual sensitivities.
- Promoted healthy eating and lifestyle habits through teaching activities, games and exercises.
- Administered first aid and handled emergencies with composure, safeguarding children's well-being at all times.
- Prepared nutritious meals and snacks, adhering to dietary requirements and promoting healthy eating habits.
- Organised outdoor excursions and educational visits, enriching children's learning experiences beyond the home setting.
- Maintained open and effective communication with parents, providing updates on children's wellbeing and progress.
- Organised children's rooms and play areas to keep environments tidy, safe, and conducive to play.
- Observed children at play and during learning periods to identify concerns and informed parents of serious issues.
- Planned and implemented educational activities to promote early learning and development in children.
- Maintained impeccable records of children's activities, personal details and fees owed.
- Collaborated with parents to establish routines and address developmental concerns, fostering strong family partnerships.
- Managed financial records, including invoicing parents and tracking expenses, to maintain a sustainable childminding service.
Education
Diploma of Higher Education - NNEB
Newcastle College
Newcastle upon Tyne01-1997
Foundation Degree in Arts - Foundation Course in Family and Community Care
South Tyneside College
South Tyneside01-1984
Skills
- Customer relationship management
- Project coordination
- Compliance administration
- IT infrastructure understanding
- Microsoft Office Suite
- Administrative support
- Communication expertise
- Customer relationship building
- Schedule planning
- Task prioritisation
- Deadline management
- General office administration
- Administrative procedures
- Outstanding customer service
- Compliance understanding
- Email inbox management
- Organisational development
Interests
Timeline
Bus Infrastructure Co-Ordinator
Nexus
01.2021 - Current
Travel Sales Assistant
Nexus
03.2002 - 01.2021
Travel Sales Assistant
Go North East
03.1997 - 03.2002
Registered Childminder
Self Employed
05.1990 - 03.1997
Diploma of Higher Education - NNEB
Newcastle College
Foundation Degree in Arts - Foundation Course in Family and Community Care
South Tyneside College