- I like to get involved in charity as in I regular donate to different charities and keep in touch including having others to get involved
- regular changes within my living area coming up with new ways of making it look fresh
julie parkinson
Bolton,Lancashire
Summary
Results-driven Coach with expertise in guiding individuals toward personal and professional growth. Skilled in building rapport and developing tailored strategies that inspire motivation. Proven ability to facilitate effective communication within diverse groups, enhancing collaboration and problem-solving. Committed to creating supportive environments that empower clients to excel and achieve their goals.
Overview
39
39
years of professional experience
Work History
Deputy Store Coach
Dunelm
Manchester, Lancashire
01.2014 - 05.2026
- Developed and executed initiatives that improved year-to-date sales performance.
- Consistently exceeded monthly targets in MPOS sales due to excellent interpersonal skills and expertise
- Demonstrated expertise in driving sales for Made to Measure items
- Implemented various strategies to address customer feedback (csats) leading to consistently improved satisfaction ratings.
- Implemented strategies to enhance impulse buying effectiveness in-store.
- Improved click and collect order fulfilment processes for efficiency.
- Increased the percentage of electronic receipts issued to customers.
- Streamlined merchandising processes to improve product visibility and customer satisfaction.
- Enhanced skillset of team members through comprehensive training sessions
- Collaborated with team members to improve Time-To-Completion metrics.
- Streamlined campaign set-up procedures to maximize productivity.
- Optimized warehousing processes
- Improved overall on-time performance metrics across operations.
- Streamlined rotas to enhance shift coverage and minimize absenteeism
- Implemented corrective measures in response to audit findings
- Successfully facilitated the setup of new stores
- Addressed security concerns to ensure a secure and safe work environment.
- Monitored store floors through routine surveillance to guarantee cleanliness and compliance with corporate expectations.
- Conducted interviews and handled disciplinary matters.
- Provided First Aid and Mental Health assistance as a certified first aider
- Collaborated with contractors to enhance quality of work outputs
- Streamlined rotas to enhance shift coverage and minimize absenteeism
Retail Area Manager
Textiles Direct
06.1996 - 12.2013
- Established and launched multiple new stores, enhancing revenue and expanding market presence
- Developed and implemented strategies to optimise key performance indicators, improving overall store performance
- Managed operations for 15 stores in a 180-store company
- Managed regional operations across Manchester, Yorkshire and Birmingham
- Organised weekly team meetings to monitor task completion and collaboratively address operational issues
- Designed and arranged window displays to attract customers.
Manager
Clinton cards
Bolton
03.1993 - 03.1996
- Optimized daily rotas to boost efficiency and streamline workflow. Demonstrated exceptional problem-solving skills by resolving scheduling conflicts promptly and accurately. Achieved a 75% reduction in team overtime hours.
- Achieved Key Performance Indicators
- Achieved higher sales per square footage.
- Executed seasonal set-ups, enhancing productivity and elevating customer satisfaction.
- Streamlined banking operations, enhancing service delivery and reducing wait times.
- Developed and delivered comprehensive training programs for new employees in compliance with company policies and procedures
- Engaged actively with customers, addressing their needs to improve overall customer experience.
- Finalized cash register transactions effectively
- Created visually appealing and eye-catching window displays to attract customers.
Trainee Manager
Poundstretcher
Bolton, Lancashire
06.1987 - 02.1992
- Completed YTS scheme, gaining practical experience in the industry
- Followed job vacancy guidelines to ensure compliance and maintain standards
- Worked Saturdays to contribute to personal savings and financial stability
Education
NVQ Level 1 - Retail
pounstretcher
Bolton, BOL1997
Skills
- Inventory management
- Point of sale operations
- Financial transactions
- Operational audits
- Equipment inspection
- Store inspections
- Regulatory compliance
- KPI
- Visual merchandising
- Customer service excellence
- Customer engagement
- Active listening
- team building
- working as a team
- Growth mindset
- Workplace safety standards
- interviews
Career goals
- to strengthen my career with new goals
- to increase popularity within the company I'm working for as in promoting success within
- bringing the best out in others and encouraging others to grow with you
- giving 100% at all times
Education
other
Hobbies and Interests
- socialising means a lot to me as this gives you time out from work to discuss day to day experiences with friends and out of work colleagues
- home improvements always trying to find ways of improving and updating trends within my house
hobbies
- socialising with friends and family by trying new restaurants and places to visit
- caring for those who cannot get out
- holidays i live for them especially Turkey
- interior design as in home improvements keeping up with trends
- keeping involved with the community especially with Dunelm as we do a lot with local communities especially round Christmas time delivering joy. this is where we get in touch with local charities and raise awareness and gifts for those less fortunate by reaching out to the community for gifts and donations. I also like to improve charity within stores by making mini library's where customers or colleagues can donate books then offer a small amount for a book as Dunelm sponsor charities.
Interests
Accomplishments
- heavily involved in opening of new stores from pre opening working and coordinating with builders until opening day including working with Job centres for recruitment.
- setting up delivering joy with Dunelm which meant choosing charities to delivery donated presents to who would not normally receive donations contributing to 4000 gifts donated by the community in Bolton
- highlighting colleagues for promotion through honest reviews and encouraging those who self doubt
- maintaining high level of security to protect colleagues and customers knowing how to fill incident reports in and dealing with witness statements
Timeline
Deputy Store Coach
Dunelm
01.2014 - 05.2026
Retail Area Manager
Textiles Direct
06.1996 - 12.2013
Manager
Clinton cards
03.1993 - 03.1996
Trainee Manager
Poundstretcher
06.1987 - 02.1992
NVQ Level 1 - Retail
pounstretcher