Julie Lobb
Exeter,Devon
Summary
Organised office professional knowledgeable about reception work. Smoothly manages correspondence, mail and guests to support office efficiency. Reliable under pressure in high tempo environment leveraging articulate communication skills with people of diverse backgrounds. Talented Receptionist driven to improve productivity and customer relations with attention to detail and professional demeanour. Goal-driven Receptionist with strong background in managing busy reception areas and multi-line telephone systems. Security-conscious with a flexible and resourceful approach. Versatile Receptionist bringing valuable experience in administrative roles for healthcare-related organisations. Possesses uncompromising work ethic and excellent understanding of task prioritisation. Takes on multiple simultaneous tasks with outstanding time-management, organisational abilities and resourceful approach. With background in customer service and hospitality, I bring proactive approach to managing front desk operations. Skilled in communication and problem-solving, I excel in creating welcoming environment and resolving guest issues efficiently. My experience in team collaboration and multitasking ensures smooth daily operations and high guest satisfaction.
Overview
36
36
years of professional experience
Work History
Head Receptionist
Exeter Orthodontics
Exeter, Devon
01.2021 - Current
- Provided guests with a warm and friendly greeting using exceptional rapport building skills.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Performed daily administrative tasks to support staff operations and enhance overall efficiency.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Responded to enquiries from clients, vendors and members of the public.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Operated multi-line telephone system to take messages, give information and direct callers.
- Compiled daily reports on reception activities, providing management with insights on visitor interactions and trends.
- Captured and processed client information, entering data into online systems for wider company use.
- Managed clerical tasks such as filing, copying, and faxing to ensure efficient office operations., including copying, faxing and file management.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Kept reception well-stocked with reading materials, informational pamphlets and important forms.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
- Coordinated the flow of incoming and outgoing parcels and communication to enhance operational efficiency. of incoming and outgoing parcels and communication.
- Maintained current spreadsheets tracking office work, visitors and key metrics.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Processed incoming and outgoing post, ensuring timely distribution and collection for operational efficiency.
- Managed external correspondence by drafting client emails and letters.
- Enforced strong security processes by updating daily logs and tracking visitors.
- Handled database updates and digital file management aligned with data security and integrity requirements.
- Implemented feedback mechanisms for visitors, gathering insights to refine and enhance reception services.
- Helped to enforce policies and procedures, proactively addressing issues with management.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Troubleshot minor technical issues with office equipment, reducing downtime and maintaining operational efficiency.
Reception Manager
Southernhay House Surgery
Exeter, Devon
06.2003 - 11.2020
- Coordinated bookings, appointments, and schedules to maximise efficiency and guest satisfaction.
- Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism.
- Handled guest complaints with empathy and discretion, resolving issues to ensure repeat business.
- Managed staff training and onboarding, training in tasks such as customer service techniques and reception best practices.
- Kept front desk supplies sufficient through regular stock counts, ordering low stocks when necessary.
- Led front desk service handling reservations, check-ins and check-outs.
- Monitored the maintenance and cleanliness of the reception area, creating a welcoming environment for visitors.
- Took phone calls and responded to business general emails, managing matters including bookings, general enquiries and complaints.
- Synchronised front- and back-of-house activity for smooth hospitality operations.
- Managed inventory of office supplies and promotional materials, keeping track of stock levels and reordering as necessary.
- Conducted regular staff meetings to discuss improvements in services and address any issues.
- Prepared detailed reports on reception activities and performance metrics for senior management review.
- Organised staff rosters, considering peak times and staff availability, to maintain optimal service levels.
- Trained new staff in customer service protocols and reception duties, improving team performance.
- Managed company's diary by arranging bookings, assessing availability, taking bookings and sorting cancellations.
- Coordinated staff schedules, arranging based on busy reception periods and contracted hours.
- Kept reception clean and presentable by instructing staff to clean floors, organise seating areas, arrange flowers and dust.
- Provided friendly, attentive and professional environments by going the extra mile to assist visitor needs.
- Trained staff in delivering first-class service for exceptional customer feedback.
- Arranged team rotas to meet operational needs within staffing budgets.
- Maintained strict security standards to protect guests, staff and property.
Sales Administrator
Mitsubishi Motors
Exeter, Devon
10.1998 - 05.2002
- Provided friendly phone support and maintained excellent customer satisfaction throughout interactions.
- Processed invoices, credit notes, and payments to keep financial records accurate.
- Updated sales and customer records to support smooth delivery processes.
- Coordinated with sales team to process customer orders accurately and efficiently.
- Built exceptional customer satisfaction by delivering friendly service.
- Updated customer database regularly, ensuring accuracy and compliance with data protection regulations.
- Kept up-to-date product knowledge such as availability, price and specifications.
- Closely communicated with shipping and logistic departments to ensure timely and accurate deliveries.
- Conferred with accounting and clients to follow up on payments.
- Maintained up-to-date knowledge of product features, benefits, and availability to support sales efforts.
- Facilitated communication between sales, logistics, and customer service departments for seamless operations.
- Identified opportunities for process improvements to enable sales team to work smarter and enhance productivity.
- Implemented filing systems for sales documentation, improving organisational efficiency.
- Provided administrative support in organisation of sales conferences to empower sales people to achieve results.
- Kept robust records of transactions, insurances and payments.
- Chased overdue payments and distributed invoices for up-to-date accounting.
Cash Handler
Securicor
Exeter, Devon
02.1991 - 04.1998
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Completed daily records updates to track sales and accurate payment totals.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Trained new staff on cashiering procedures and customer service excellence.
- Prepared daily cash deposits to move funds to financial institution.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Minimised fraudulent transactions by assessing notes when processing payments.
- Monitored cash levels in ATMs and vending machines, refilling as necessary to meet customer demand.
Education
Level 2 - Counselling Skills
Newcastle College
Exeter, DEV01-2026
Distinction - Windows
Exeter Business College
Exeter01-1994
CSE - English
St Thomas High School
Exeter, DEV01-1987
CSE - Art
St Thomas High School
Exeter, DEV01-1987
CSE - Geography
St Thomas High School
Exeter, DEV01-1987
CSE - Home Economics
St Thomas High School
Exeter, DEV01-1987
CSE - Science
St Thomas High School
Exeter01-1987
Skills
- Customer relationship management
- Front desk operations
- Appointment scheduling
- Conflict resolution
- Staff training
- Telephone etiquette
- Data entry
- Multi-line phone management
- Administrative support
- Visitor management
- Time management
- Professional communication
- Rapport building
- Inventory management
- Document organization
- Positive attitude
- Trustworthy
- Friendly customer service
- Customer service excellence
- Call handling
- Multitasking ability
- Punctual
- Active listener
- Calm under pressure
- Flexible
- Computer literacy
- Email management
- Self-motivation
Timeline
Head Receptionist
Exeter Orthodontics
01.2021 - Current
Reception Manager
Southernhay House Surgery
06.2003 - 11.2020
Sales Administrator
Mitsubishi Motors
10.1998 - 05.2002
Cash Handler
Securicor
02.1991 - 04.1998
Level 2 - Counselling Skills
Newcastle College
Distinction - Windows
Exeter Business College
CSE - English
St Thomas High School
CSE - Art
St Thomas High School
CSE - Geography
St Thomas High School
CSE - Home Economics
St Thomas High School
CSE - Science
St Thomas High School