Julie Hebdon
Coldstream,Berwickshire
Summary
Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures.
Enthusiastic with 30+ years of experience that aligns easily with that of the receptionist/administrator role.
Overview
39
39
years of professional experience
Work history
Customer service advisor
TSB Bank plc
Galashiels, Selkirkshire
2019.08 - 2021.08
Branch manager
TSB Bank plc
Galashiels, Selkirkshire
2017.08 - 2019.08
Customer service manager
TSB Bank plc
Galashiels, The Scottish Borders
2010.08 - 2017.08
Customer Service Advisor
TSB Bank plc
Kelso, The Scottish Borders
1985.04 - 2010.08
Customer Service Advisor
TSB Bank plc
Windsor, Berkshire
1983.02 - 1985.04
- Handled in-person, email and mailed correspondence.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Recorded customer communications to maintain proper documentation.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Assisted customers with product complaints, logging issues for investigation. Resolving issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Listened actively to offer accurate information and best solution to their needs.
- People-centric going extra mile to exceed expectation.
- Recorded information about inquiries and complaints within internal database.
- Transferred customer calls to respective department or personnel to address specific issues.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Displayed energy and enthusiasm in fast-paced environment.
Education
GCSEs - Maths, English, English Literature, Home Economics, Human Biology, Geography
Langley Grammar School
LangleySkills
I have had a varied career working for TSB over the years The last 2 years of which I reverted back to Customer Service Advisor However my career has encompassed many roles namely Customer Service Advisor, Customer Service Manager and Branch Manager I excelled in all roles with consistent above average reviews I chose to downgrade & subsequently left the organisation to allow more focus & care for my then elderly mother My mother has now passed away & I feel now is the time to get back to a fulfilling role
The numerous skills I have gained over the years can only help with the very important role that this application is for I pride myself on customer care, am empathetic and willing to learn to provide the service you are seeking I can work as part of a team but, given training, will confidently work alone I am flexible with any working pattern
Timeline
Customer service advisor
TSB Bank plc
2019.08 - 2021.08
Branch manager
TSB Bank plc
2017.08 - 2019.08
Customer service manager
TSB Bank plc
2010.08 - 2017.08
Customer Service Advisor
TSB Bank plc
1985.04 - 2010.08
Customer Service Advisor
TSB Bank plc
1983.02 - 1985.04
GCSEs - Maths, English, English Literature, Home Economics, Human Biology, Geography
Langley Grammar School