Claire Norman

• Successfully run cake baking business from home for 3+ years. Making and providing sweet treats and cakes for general public.
• Enjoys speaking to clients and conversing regarding cake orders. Taking telephone orders but main bulk of work is done online through Facebook business page via Messenger.
• Upheld high standard of hygiene for consumer's health safety in kitchen.
• Adapted quickly to changing demand patterns during holiday season, ensured adequate stock levels.
• Decorated cakes and pastries meticulously for eye-catching presentation.
• Innovated new recipes for unique offerings, generated repeat business from customers.
• Created special occasion cakes as per custom orders, added value to celebrations.
• Managed ingredients supply, ensured uninterrupted production process.
• Provided excellent service to customers, enhanced company reputation.
• Improved bakery efficiency by maintaining cleanliness and organisation of workspace.
• Met strict food safety guidelines, maintained safe working environment. Business has 5* Health & Hygiene Certificate.
• Cleaned and maintained kitchen equipment and oven.
• Demonstrated excellent time management and organisational skills.
• Maintained strong knowledge of food safety practices.
• Packaged and labelled baked goods with accurate descriptions and ingredients.
• Monitored storage temperatures to preserve food quality.
• Developed new design ideas to meet emerging trends in baking industry.
• Piped intricate patterns onto cakes, displaying great attention to detail.
• Ensured adherence to food safety regulations at all times during decorating process.
• Provided exceptional customer service with careful attention to dietary requirements.
• Increased efficiency by maintaining cleanliness and organization of work area.
• Enhanced customer satisfaction by designing bespoke cake decorations.
• Worked closely with clients on bespoke orders, ensuring their vision was realised perfectly.
• Worked with customers to define cake vision based on colour, theme, size and price.
• Kept work area safe and sanitised by washing utensils, tools and countertops.
• Encouraged glowing customer reviews by producing top-quality baked goods.
• Expanded menu with gluten-free and vegan-friendly desserts.

• Worked here as carer for company for 1 year, unfortunately having to leave due to personal illness.
• Mainly worked independently providing care and company for people assigned within Barry community.
• Trusted role requiring care, sympathy, privacy and trust.
• Types of work undertaken were....
• Regularly checked vital signs as part of ongoing monitoring of patient health status.
• Responded swiftly to emergency situations, protecting patient well-being.
• Assisted with mobility to ensure safety and prevent accidents.
• Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
• Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
• Demonstrated empathy towards emotional needs of clients, providing necessary reassurance during difficult times.
• Ensured proper nutrition by preparing healthy meals for patients.
• Worked collaboratively with other carers to provide comprehensive service.
• Coordinated appointments with healthcare professionals for routine check-ups and treatments.
• Adhered strictly to privacy rules, respecting confidentiality rights of all clients.
• Administered medication, ensuring correct dosage and timing.
• Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
• Aided clients with bedtime routines, washing and dressing.
• Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
• Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
• Gained qualifications whilst employed here some of which were, Mental Heath Training, Manual Handling, Safeguarding and also was working towards Level 2 in Social Care.
• Registered with Social Care Wales whilst in this job role.

Worked as housekeeper, within part of cleaning team. Role was to clean and maintain all areas of building to high standards.

Worked alone as well as part of team depending on tasks required for day.

• Created welcoming atmosphere with regular dusting and vacuuming of rooms.
• Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
• Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
• Managed waste disposal effectively for cleaner environment.
• Made beds daily to ensure neat bedroom areas.
• Completed deep cleaning tasks resulting in germ-free environments.
• Serviced bathrooms with fresh supplies and regular cleaning.
• Maintained clean, safe environments for guests and staff, strictly following infection control policies.
• Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
• Cleaned and returned vacant rooms to guest-ready status within specified timeframes, increasing return clients by 4%.
• Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
• Meticulously vacuumed, dusted and tidied guest rooms.
• Kept kitchens immaculately clean for optimised health and hygiene standards.
• When Covid hit and business could not keep all staff on, voluntary redundancy was offered

• Company Overview: Team of dog lovers, family driven business just South of Cardiff in rural Vale of Glamorgan. Emphasis is on providing reliable loving care to furry family members.
• Responsibilities included...
• Open up and close Kennels: Responsible for arriving on site and opening up kennels, cattery and office, to set up computer for day and sort all animal admissions and animals departures for that day.
• Feeding, walking, cleaning of animals kennels and providing grooming and extra services: Responsible for feeding animals daily, administering medications as required, providing veterinary services to Vet on site if needed.
• Responsible for cleaning and maintaining all kennels and cattery areas, ensuring all are cleaned to highest quality for new arrivals and also for dogs still in care of kennels.
• Providing extra services where required, I.e. grooming, bathing and walking of dogs.
• Providing service to customers/clients by providing photographs and written reports for dogs services to keep owners informed of their progress during their stay at kennels.
• Completing end of day banking and accounts and dealing with petty cash.
• Delivered top-notch care for animals during their owner's holiday period, resulting in repeat business by up to 15%.
• Monitored animal behaviour closely, promptly reporting any unusual signs to veterinarians.
• Managed challenging situations calmly, ensuring safety of all animals under care.
• Assisted with basic grooming tasks, improving animal hygiene and appearance.
• Contributed to customer satisfaction by providing consistent updates about their pet's condition and progress.
• Completed pet intake paperwork and processes for accurate recordkeeping.
• Ensured animal welfare by regularly cleaning and disinfecting kennels.
• Cleaned and sanitised cages and runs, safely transferring animals between kennels.
• Examined animals during kennel checks and reported concerns to supervisors.

During this time, homemaker raising family whilst partner provided income.

• This role included being punctual, reliable and self sufficient through self sufficient learning.
• I passed Level 2 in June 2010
• I passed Level 3 in June 2011
• Collaborated with classmates on group projects to achieve shared academic goals.
• Completed assignments, special projects and group work on time and achieved good marks.
• Communicated with teachers to obtain feedback, applying it to future projects.
• Researched topics outside of class to learn additional information and ask more knowledgeable questions.
• Listened intently to lectures and took detailed notes covering topics.
• Engaged in continuous self-directed learning to expand knowledge beyond standard curriculum.

During this time I was a home maker raising my second child.

• Company Overview: We are a small animal practice in Cardiff and the Vale of Glamorgan, first established in 1988. We are passionate about animal care and our skilled team of veterinarians and vet nurses are dedicated to providing the highest quality care for your animals.
• Responsible for various roles within the surgery. I trained and worked here and was responsible for the animal care and dealing with customers daily.
• Responsible for the opening and closing of the surgery.
• Responsible for ordering of stock, updating stock and rotation of the stock.
• Responsible for the banking and till receipts, petty cash.
• Dealing with clients queries in person in the clinics, over the telephone and also via other sources.
• Medicating animals, managing anaesthesia and assisting the vet with animal procedures and operations.
• Cleaning of the kennels, surgery in general and also sterilisation of the surgical tools used in surgery.
• Producing x-rays.
• Personal home visits with the vet.
• Managing prescription repeats and also food prescriptions for clients.
• Taking payments and producing receipts for customers.
• Responsible for letter writing and dealing with bad debts, reminders and maintaining the clients records and personal files.
• Running the Saturday surgeries alone in multiple locations.
• We are a small animal practice in Cardiff and the Vale of Glamorgan, first established in 1988. We are passionate about animal care and our skilled team of veterinarians and vet nurses are dedicated to providing the highest quality care for your animals.
• Monitored anaesthetised animals during surgery, ensured stable vital signs throughout procedure.
• Administered injections for better patient care.
• Managed appointment bookings efficiently for streamlined clinic operations.
• Prepared operating theatre with necessary equipment.
• Ensured comfort of animals during treatment procedures.
• Demonstrated a high level of empathy towards distressed animals whilst carrying out treatments,.
• Maintained cleanliness of work area to ensure a hygienic environment.
• Educated pet owners on proper animal care, prevention of common diseases.
• Assisted in neutering operations successfully with minimal post-operative complications.
• Conducted follow-up calls on discharged patients to monitor recovery progress.
• Organised medical records efficiently, resulted in smooth workflow.
• Supported the vet during surgical procedures by preparing necessary tools and medications.
• Served as liaison between vet and client, ensuring clear communication.
• Ensured treatment effectiveness, providing clear, detailed at-home directions for usage.
• Ordered, dispensed and administered prescribed medications and medical products.

During this time I was a mum to my first child.

• Company Overview: We are a small animal practice in Cardiff and the Vale of Glamorgan, first established in 1988. We are passionate about animal care and our skilled team of veterinarians and vet nurses are dedicated to providing the highest quality care for your animals.
• Responsible for various roles within the surgery. I trained and worked here and was responsible for the animal care and dealing with customers daily.
• Responsible for the opening and closing of the surgery.
• Responsible for ordering of stock, updating stock and rotation of the stock.
• Responsible for the banking and till receipts, petty cash.
• Dealing with clients queries in person in the clinics, over the telephone and also via other sources.
• Medicating animals, managing anaesthesia and assisting the vet with animal procedures and operations.
• Cleaning of the kennels, surgery in general and also sterilisation of the surgical tools used in surgery.
• Producing x-rays.
• Personal home visits with the vet.
• Managing prescription repeats and also food prescriptions for clients.
• Taking payments and producing receipts for customers.
• Responsible for letter writing and dealing with bad debts, reminders and maintaining the clients records and personal files.
• Running the Saturday surgeries alone in multiple locations.
• We are a small animal practice in Cardiff and the Vale of Glamorgan, first established in 1988. We are passionate about animal care and our skilled team of veterinarians and vet nurses are dedicated to providing the highest quality care for your animals.
• Monitored anaesthetised animals during surgery, ensured stable vital signs throughout procedure.
• Administered injections for better patient care.
• Managed appointment bookings efficiently for streamlined clinic operations.
• Prepared operating theatre with necessary equipment.
• Ensured comfort of animals during treatment procedures.
• Demonstrated a high level of empathy towards distressed animals whilst carrying out treatments,.
• Maintained cleanliness of work area to ensure a hygienic environment.
• Educated pet owners on proper animal care, prevention of common diseases.
• Assisted in neutering operations successfully with minimal post-operative complications.
• Conducted follow-up calls on discharged patients to monitor recovery progress.
• Organised medical records efficiently, resulted in smooth workflow.
• Supported the vet during surgical procedures by preparing necessary tools and medications.
• Served as liaison between vet and client, ensuring clear communication.
• Ensured treatment effectiveness, providing clear, detailed at-home directions for usage.
• Ordered, dispensed and administered prescribed medications and medical products.

• Responsible for managing other members of staff in team on shop floor which was performed well.
• Providing customer service tailored to meet each individual customers needs increasing shop revenue by up to 10%.
• Cleaning and tidying shop floor to make sure it is presentable for customers daily.
• Assisting managers to complete daily tasks and targets increasing revenue and performance.
• Responsible for unpacking deliveries and stocking shop floor.
• Responsible for working on tills, dealing with general public for sales, returns and general enquiries, this was done in person and over telephones.