julie drawwater
Castleford,Wakefield
Summary
Motivated Manager with excellent business acumen and broad experience acrossthe Ford dealer network witihin the aftersales department and operations roles. Highly adaptable and self-motivated leader with proven ability to manage . Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Enthusiastic warranty manager with 35 years of experience . complaince and conforming to the brand and internal audit processes .Secures team success through hard work, attention to detail and excellent organisation. Shares product knowledge to achieve results. Hardworking brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
36
36
years of professional experience
Work history
warranty manager /workshopr controller
lookers ford
leeds, west yorkshire
05.2004 - Current
- Analysed data and identified opportunities to minimise operating costs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- work closely with th manufacturer
- create and complete warranty claims to the standard required by manufacturer
- work to deadlines
- work on own and within the team
workshop control
ringways
leeds, wet yorks
07.2000 - 05.2004
- Inspected vehicles to determine extent of damage and malfunctions with [Number]% accuracy.
- Guaranteed timely and accurate delivery of jobs by allocating work in line with technician's knowledge and skills.
- Drove continuous improvement by maintaining up-to-date knowledge about technological developments.
- Guaranteed compliant operations, verifying correct completion of service and inspection documentation.
- Reduced customer complaints by monitoring repair status and promptly advising customers of delays.
- Supervised recovery of [Number]+ breakdowns per [Timeframe], exceeding workshop target by [Number]%.
- Used [Software] to invoice [Number]+ retail, internal and warranty jobs daily with zero error.
- Ordered spare parts and negotiated prices to meet customer demand.
- Reviewed job cards and technical drawings to efficiently allocate team resources.
- Conducted workshop risk assessments, reducing accidents and near misses by [Number]%.
service recptionist
tate of leeds
leeds, west yorks
06.1988 - 07.2000
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Supported sales and marketing teams, including lead and campaign list building.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Answered mobile+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Provided clerical support to company employees, including copying, faxing and file management.
- Received payments for parts and updated balances in computer.
Education
gce - maths
brighshaw high school
leedsgce - english
brigshaw
leedsgce - history
Brigshaw High School
leedsgce - french
brigshaw
leedsgce - economics
brigshaw
leedsgce - science
Brigshaw High School
Leedsgce - typing / office practise
brigshaw
leedsSkills
- Workflow optimisation
- Vehicle maintenance procedures
- Accurate invoicing
- Quality control standards
- Workshop team leadership
- Inventory coordination
- Estimates and quotations
Timeline
warranty manager /workshopr controller
lookers ford
05.2004 - Current
workshop control
ringways
07.2000 - 05.2004
service recptionist
tate of leeds
06.1988 - 07.2000
gce - maths
brighshaw high school
gce - english
brigshaw
gce - history
Brigshaw High School
gce - french
brigshaw
gce - economics
brigshaw
gce - science
Brigshaw High School
gce - typing / office practise
brigshaw
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