Julie Baugh
Stafford,Staffordshire
Summary
Creative Administrative Professional experienced in office management and customer service. Achieved operational efficiency through effective training and mentoring of administrative staff while ensuring compliance with GDPR regulations. Focused on enhancing customer engagement and driving sales to create positive shopping experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Administrator
Residential Repair Services
stafford, Staffordshire
2019.05 - Current
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Increased efficiency of document retrieval with a well-organised filing system.
- Organised important company meetings, leading to improved communication across departments.
- Improved record keeping system with attention to detail and thoroughness.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Practice manager
Rising Brook Surgery
stafford, staffordshire
2015.02 - 2019.04
- Implemented new scheduling system for improved patient flow.
- Launched a patient feedback program to improve service quality.
- Increased patient engagement with implementation of educational materials around the practice.
- Oversaw procurement of office supplies for smooth day-to-day operations.
- Handled complaints professionally, resulting in increased patient satisfaction levels.
- Improved overall efficiency of the practice by introducing modern technology solutions.
- Liaised effectively with medical professionals for seamless care coordination.
- Coordinated staff training sessions to enhance skills and knowledge.
- Managed staffing schedules, ensuring optimal coverage during peak times.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Resolved issues by recording and investigating complaints and recommending remedial actions.
Reception manager
Staffordshire Sports Injury Clinic
stafford, Staffordshire
2009.01 - 2015.02
- Provided excellent customer service for repeat business from patients.
- Ensured timely responses to phone calls and emails, enhancing customer relationship management.
- Kept inventory of office supplies, reducing instances of shortages or excesses.
- Streamlined reception processes for improved patient experience.
- Built warm rapport with guests through friendly yet professional interaction.
- Improved client satisfaction by resolving complaints promptly and efficiently.
- Maintained clean and organised front desk area, creating a welcoming environment.
Education
GCSEs -
Tomilinscote Secondary School and Sixth Form
Frimley, SurreyAffiliations
- Painting and creating arts and crafts, furniture upcycling, love of the outdoors and travelling
Certification
Full driving license
Timeline
Administrator
Residential Repair Services
2019.05 - Current
Practice manager
Rising Brook Surgery
2015.02 - 2019.04
Reception manager
Staffordshire Sports Injury Clinic
2009.01 - 2015.02
GCSEs -
Tomilinscote Secondary School and Sixth Form