Julie Barnes
Aldershot,United Kingdom
Summary
Dynamic professional with a strong foundation in leadership excellence, customer service, and employee management. Demonstrates expertise in performance management, driving team success and enhancing operational efficiency. .
Take ownership and accountability to deliver great results, promoting a real team ethos and encouraging support for each other to drive self-sufficiency and deliver great performance. Well respected and always trusted to use own initiative to set direction, maintain focus and passionately dedicated to ensuring the company is successful.
Overview
1
1
year of post-secondary education
20
20
years of professional experience
Work history
Area manager
Sureserve Compliance South
Dartford, Kent
2022.05 - Current
- Lead a team of engineers to complete works safely and on time
- Monitoring engineers days, workloads including start/finish times
- Delivered planned servicing breakdowns, repairs, and reactive works to SLA targets.
- Managed right-first-time troubleshooting and completion across engineer tasks each shift.
- Admin support - to prioritise urgent repairs and accommodate in the diaries and general queries
- Resolve customer complaints by investigating issues, coordinating responses, and restoring satisfaction.
- Produced reporting outputs using accurate data summarization and clear formatting.
- Track ongoing tasks, providing timely updates and to capture chargeable work.
- Compliancy across contracts - including attending weekly meetings with the clients
- Liaise regularly with senior management to discuss operational updates and improvements.
- Promoted a positive work environment which increased employee retention rate.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conduct monthly toolbox talks with engineers to cover safety topics and updates.
- Conducted recruitment interviews, assessing candidate fit through structured questioning and evaluation.
- Probation reviews and engineer disciplinaries
Service manager
Central Heating Services
Farnborough, Hampshire
2013.08 - 2022.04
- Working side by side with the Gas Engineers for the business, delivering high performance and supporting the organisation of the days jobs ensuring all customers are covered.
- Personally, leading a team of Office Staff and Gas Engineers providing day to day servicing, repairs and installations across the region..
- Deal with all day-to-day tasks of customer jobs, requests and Engineer diaries. All incoming and outgoing correspondence for internal & external customers.
- Diary & email management.
- Dealing with high-level Complaints and finding high level resolutions.
- Collate all daily, weekly and monthly reports required by the Director. Analysis of problem areas and potential remedial actions, if required.
- Reporting to Clients Daily, Weekly and Monthly using a bespoke database & Excel systems.
Section coordinator
Marks & Spencer
Camberley, Surrey
2010.03 - 2013.07
- Assisting and supporting the Store manager to supervise the team and deliver high standards of Service
- Good Conduct and communication skills to support effective working..
- Handled confidential documents discreetly, maintaining integrity and privacy standards.
- Computer literate to enable cover of Stock take responsibilities and support the Store manager to the best of my abilities.
- Self-motivation to enable a high standard of work to be achieved in a busy environment.
Events and programmes coordinator
Go Karting for Fun
Aldershot, Hampshire
2006.02 - 2010.01
- Planning corporate events and group sessions.
- Communicated effectively with team members to coordinate efforts smoothly.
- Enhanced guest satisfaction by addressing concerns promptly and efficiently.
- Maintain all Health and Safety standards and requirements.
- Train all new entrants on how to perform the role and importance of Health and Safety at the venue..
Education
NVQ Level 2 - Hairdressing
Guildford College of Technology
Guildford, Surrey 1996.09 - 1997.06
Skills
- Leadership excellence
- Customer Service
- Employee management
- Performance Management
Timeline
Area manager
Sureserve Compliance South
2022.05 - Current
Service manager
Central Heating Services
2013.08 - 2022.04
Section coordinator
Marks & Spencer
2010.03 - 2013.07
Events and programmes coordinator
Go Karting for Fun
2006.02 - 2010.01
NVQ Level 2 - Hairdressing
Guildford College of Technology
1996.09 - 1997.06