Clare Boyd
Belfast
Summary
Accomplished business leader with expertise in multi-site operations leadership and a proven track record in system training and implementation. Demonstrates excellence in coaching and capability development, driving KPI alignment and performance improvement. Skilled in waste reduction, operational efficiency, and compliance management, with strong P&L accountability. Adept at stakeholder engagement, cross-functional collaboration, and enhancing guest satisfaction through data-driven decision making. Committed to fostering recruitment, training, and onboarding processes to build high-performing teams.
Overview
14
14
years of professional experience
Work history
Area Manager
Orto Pizzabar LTD
Belfast, Antrim
11.2025 - Current
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Promoted a positive work environment which increased employee retention rate.
- Managed budgets effectively, maintaining financial health of the business.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Trained members of the team for improved overall productivity.
- Established strong relationships with key stakeholders to enhance business growth.
- Analysed sales data regularly for informed decision-making processes.
- Oversaw successful product launches contributing to increased market share.
- Developed robust sales strategies to maximise revenue generation.
Senior General Manager
PizzaExpress & Milano
Belfast, Belfast
02.2025 - 05.2026
- Supporting operations for 22 restaurants across Northern Ireland and Milano, ensuring consistent delivery of brand standards, guest satisfaction, and financial performance.
- Supporting with the successful implementation of new Smart Scheduling systems and digital temperature recording system Holisto across the territory.
- Champion operational improvements, including enhanced Customer service, Mystery Guest scores, performance wheel results, and improving profitability.
- Mentor and coach new and existing managers, with a focus on capability development and long-term success.
- Lead performance monitoring processes to ensure robust accountability and continuous improvement.
- Led team meetings for improved communication and workflow.
- Responsible for the territory in the absence of the Territory Manager.
Territory Manager (Secondment)
PizzaExpress
Belfast, Belfast
09.2024 - 02.2025
- Led 9 restaurants across Belfast and Dublin, delivering profit, service, and operational excellence targets.
- Improved Mystery Guest scores and achieved 93.2% average in operational excellence.
- Collaborated cross-functionally to align outcomes with business KPIs.
- Developed expertise in Irish employment law, visas, and onboarding processes.
- Facilitated regular team meetings for sharing updates and progress reports.
- Worked closely with marketing to create impactful sales and brand campaigns.
- Reviewed performance metrics regularly, identifying areas of improvement.
General Manager
PizzaExpress
Belfast
09.2012 - 08.2024
- Led operations to ensure consistent high service standards and financial performance, achieving record sales on multiple occasions.
- Acted as Peer Mentor for territory GMs, providing support in SLC, LiveRes, Fourth, ChromeRiver, and RISE systems.
- Selected for RISE to TM programme, developing advanced leadership and collaboration skills.
- Fostered a high-performance culture, resulting in increased productivity.
- Established successful partnerships with other companies for mutual growth.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Built high-performing teams to achieve business objectives.
Education
Certificate of Higher Education - Biomedical Science
Belfast Metropolitan College
Belfast 01.2009 - 1 2010
GCSEs (Grades A–C) - Maths, English, Science And Geography.
St Joseph's College
BelfastSkills
- Multi-site operations leadership
- System training and implementation
- Coaching and capability development
- Stakeholder engagement and communication
- KPI alignment and performance improvement
- Waste reduction and operational efficiency
- Recruitment, training, and onboarding
- Data-driven decision making
- Complaint resolution and guest satisfaction
- Cross-functional collaboration
- Compliance management
- P&L accountability
- Leadership excellence
- P and L accountability
Additional Information
Experienced in delivering group training sessions., Led recruitment events for new restaurant openings., Strong focus on employee engagement, clarity of communication, and performance standards., Committed to personal development, wellbeing, and continuous learning.
Timeline
Area Manager
Orto Pizzabar LTD
11.2025 - Current
Senior General Manager
PizzaExpress & Milano
02.2025 - 05.2026
Territory Manager (Secondment)
PizzaExpress
09.2024 - 02.2025
General Manager
PizzaExpress
09.2012 - 08.2024
Certificate of Higher Education - Biomedical Science
Belfast Metropolitan College
01.2009 - 1 2010
GCSEs (Grades A–C) - Maths, English, Science And Geography.
St Joseph's College