Julian Crossley

• Led large-scale business pursuits in managed services, driving strategic initiatives and client engagement.
• Collaborated with sales teams to architect complex deals across technology and AI, delivery centres, operations, T&A, consulting, and ecosystem providers, enhancing service offerings and client solutions.
• Focused on sales and origination to grow UK managed services business, collaborating with clients and Client Lead Partners to develop go-to-market campaigns and value propositions around intelligent operations.

• Led BPO work stream and market engagement across claims, insurance operations, finance, HR, marketing, and other functions, facilitating collaboration and strategic partnerships.
• Engaged five major BPO providers to evaluate capabilities and collaborated with client's head of GBS, COO, CTO, legal, heads of function, and procurement to support provider down-selection.
• Led the Contract Modernisation for the US business with incumbent Operations Provider, including contract negotiations, transition planning, risk mitigation and commercial due diligence.
• Led blueprinting phase and transition planning for finance work stream, ensuring alignment with organisational goals.

• Advised on and managed initiatives as senior advisor/programme director, collaborating with 2 board-level members.
• Driving new offering development around Financial Remediation – partnering, delivery model, GTM strategy. Banking and Insurance sector focus.
• Programme director – programme review and reset of remediation assignments and leading delivery of new assignments.
• Supporting Practice groups heads in developing a new way of approaching ETE Transformation including new delivery model and service management framework for corporate lending and Real estate finance teams (Banking).
• Contributed to high-profile cases and initiatives at multinational law firm, supporting strategic legal objectives.

• Led the RFP process ETE in an agile manner, leveraging past experience from sell side.
• Led vendor evaluation selection process, integrating established criteria and managing legal work-stream with DLA for MSA and schedule creation.
• Developed selection criteria for vendor assessment and facilitated scoring and moderation sessions to achieve down-select position.
• Commissioned to review and reset ITO sourcing programme to align with organisational objectives.
• Working closely with senior stakeholders including CIO and Strategic change director.

Led BPO procurement process, collaborating with senior stakeholders, including Group CFO and Programme Director, to achieve successful vendor selection and Board level sign-off on business case.

• Delivered down select and achieved Board level sign-off on business case.
• Facilitated decision to outsource Finance SSC, enabling rapid benefit delivery and function transformation.
• Reviewed Finance SSC performance, identifying strategy to stabilise and enhance support for business.
• Oversaw operations of a £3.5bn venture capital-owned business

• Portfolio & sales lead for UK FS BPO 2021-22: Setting strategy incl. investment funding, M&A activity (market diagnostic), execution of strategy incl. selling & managing $150m portfolio across 10+ major UK clients (Banking & Insurance).
• Led sales and account management for complex CIB KYC remediation contract. Represented Accenture at COO-level governance alongside PWC, developing new CaaS service line and managing c. 600 FTE across 4 delivery centres globally.
• Led sales and account management for large-scale procurement contract, overseeing procurement operations, migration to Ariba on-demand, and S&C management.
• Led sales and COVID response as relocation and WFH lead, managing data privacy and risks in FS regulated environment (India). Secured board level agreement, extending BPO contract.

• Managed approximately 500 FTE across five delivery centres globally, ensuring operational alignment and service delivery excellence.
• Re-invigorated client relationship with CPO by revising scope, commercials & overall solution, successfully preventing contract termination.
• Renegotiated large-scale procurement contract, leading implementation of Ariba on-prem to on-demand and BTB commercial agreement, enhancing procurement efficiency.

• Achieved company targets by implementing successful sales strategies.
• Developed and maintained strong relationships with customers, leading to increased loyalty and repeat business.
• Oversaw operations for 300 full-time employees across the Philippines, Hungary, and the UK, managing OTC, RTR, and PTP processes.
• Revised contract scope and extended term to strengthen client relationship and avert contract termination.
• Assisted customers with a wide selection of products and services.

• Achieved company targets by implementing successful sales strategies.
• Oversaw post-sale transition process for one year, ensuring smooth integration and client satisfaction.
• Developed and maintained strong relationships with customers, leading to increased loyalty and repeat business.
• Evaluated procurement options within finance transformation programme and collaborated with outsourcing leadership to develop actionable solutions.
• Assisted customers with wide selection of products and services.

• Led BPO sales & account management at SAS; re-negotiated Delta contract, expanding service footprint; revitalised Malaysia Airlines relationship, eliminating operational backlogs and addressing cost leakage.
• Collaborated with airlines to improve service delivery, ensuring alignment with operational standards and client expectations.
• All scope included AP, F&A and airline ops include IATA BSP reconciliations.

• Executed migration to new BPO provider (private equity ownership of WNS), ensuring service quality and alignment with client expectations while fostering C-suite relationships.
• Managed complaints with calm, clear communication and problem-solving.
• Worked closely with team members on project goals to enhance collaboration.
• Maintained clean, safe working environments to eliminate accident risks.

• Managed F&A BPO, enhancing CSAT and expanding scope from 4 to 600.
• Coordinated integration of two vendors and two systems into Xansa post-merger with MyT.
• Oversaw Oracle and SAP systems for tour operators, ensuring seamless operations.
• Managed intense clean up programme for tour operator reconciliations included failed payments to hotel operators.

Performed financial audits for clients including Bank of Scotland, Co-operative Bank, and Deutsche Bank, ensuring compliance and accuracy in reporting

• FS audit 1996-1999 - Bank of Scotland, Co-operative Bank, GE Capital, GE Fleet Services and Deutsche Bank

Advised financial organisations on transformation projects and operational improvements

• Bank of Scotland - Finance Transformation and Core Reconciliation Project, Old Mutual - Finance Transformation reducing m/e close & audit issues, Barclays - IFRS Programme, focus on operational impact, accounting & disclosure, Benchmarking various UK Banks – financial reporting faster sustainable close, Royal Liver – finance function review, cost reduction programme, Scarborough Building Society – finance function review, 20% cost reduction.