JULIA O'DONNELL
Manchester
Summary
I’m a motivated, detail-oriented individual looking to move into the IT sector as a Service Desk Analyst. Through my experience recruiting for technical and digital roles, I’ve gained a strong understanding of IT operations, systems, and infrastructure, which sparked my interest in becoming more hands-on with the technology itself. I bring transferable skills in stakeholder communication, problem-solving, multitasking, and customer service, and I’m now looking for an opportunity to build practical IT experience in a supportive, growth-focused environment.
Overview
12
12
years of professional experience
Work history
IT Career Switch Programme
IT Career Switch
2026.01 - 2026.01
Currently undertaking a structured IT career transition programme focused on developing practical IT support and service desk skills. The programme covers core technologies and platforms commonly used in enterprise IT environments. Modules include:
- Cisco networking fundamentals
- Cloud services and virtualisation
- CompTIA (IT fundamentals and support-focused content)
- Microsoft technologies and operating systems
- IT security fundamentals
Delivery Recruitment Consultant
Chroma Recruitment
Manchester
2023.11 - 2025.12
- Managed the full end-to-end recruitment lifecycle across Tech and Digital roles
- Partnered with hiring managers to scope requirements, advise on market conditions, and define hiring strategies
- Sourced, screened, and interviewed candidates across multiple technical disciplines
- Managed candidate pipelines, interviews, offers, and onboarding processes
- Acted as the main point of contact for candidates and clients, ensuring a high-quality recruitment experience
- Maintained accurate candidate and client records using CRM and recruitment systems
Key Achievements
- Promoted within four months due to strong performance
- Generated £158,000 in revenue and successfully placed 43 candidates
- Consistently recognised for high levels of client satisfaction
Door-to-Door Sales Representative
Paragon Events Marketing
Manchester
2022.06 - 2022.08
Makeup Artist (Self-Employed)
Glasgow / Manchester
2018.06 - 2020.02
Sales Assistant
Topshop
Aberdeen
2014.10 - 2017.12
Intern
Procurator Fiscal
Glasgow
2014.05 - 2014.07
Education
MSc - Digital Marketing
University of Salford
Manchester /2021 - 1/2022
BA Law (Hons) -
University of Aberdeen
/2014 - 1 2018
GCSEs & Advanced Highers -
St Ninian’s High School
Glasgow /2008 - 1 2014
NVQ Level 1 - Mandarin & Chinese History
Beijing Foreign Studies University
/2013 - 1/2013
Skills
- Experience using CRM systems and database platforms
- Basic understanding of IT concepts
- Strong interest in developing IT skills
- Excellent verbal and written communication
- Customer-focused approach to support
- Ability to multitask and prioritise workload
- Strong attention to detail
- Quick learner with a proactive mindset
Timeline
IT Career Switch Programme
IT Career Switch
2026.01 - 2026.01
Delivery Recruitment Consultant
Chroma Recruitment
2023.11 - 2025.12
Door-to-Door Sales Representative
Paragon Events Marketing
2022.06 - 2022.08
Makeup Artist (Self-Employed)
2018.06 - 2020.02
Sales Assistant
Topshop
2014.10 - 2017.12
Intern
Procurator Fiscal
2014.05 - 2014.07
MSc - Digital Marketing
University of Salford
/2021 - 1/2022
BA Law (Hons) -
University of Aberdeen
/2014 - 1 2018
GCSEs & Advanced Highers -
St Ninian’s High School
/2008 - 1 2014
NVQ Level 1 - Mandarin & Chinese History
Beijing Foreign Studies University
/2013 - 1/2013