Samuel Clayton

• Successful online application and test process to be selected for the virtual programme
• Learning about the PwC organisation
• Participating and completing business case studies

• Supported management with day to day tasks
• Conducted bespoke analysis as required
• Be an excellent ambassador for the PwC brand in all interactions with internal and external stakeholders
• Completed research into new legal articles for management to support client conversations
• Made effective notes for management in meetings
• Successfully conducted a cost benefit analysis of using a subsidiary or franchising, for a client based in New Zealand
• Presented a cost benefit analysis to management of the legal team
• Built a good understanding of corporate culture
• Successfully reported to management
• On new legal articles to support client conversations
• Multi department experience (Tax, Legal, Deals, Audit)

In my current role supporting Britvic’s dispense estate, I handle high volumes of inbound technical calls and use a customer-focused, consultative style to guide callers through first-line fixes. On a day-to-day basis I diagnose faults, influence customers to engage with troubleshooting, overcome objections, and clearly communicate the value of resolving issues remotely. Many callers are initially unwilling or hesitant, so I position the benefits—reduced disruption, faster resolutions, and avoiding unnecessary engineer delays—and essentially “sell” the fix to secure their cooperation.

My daily responsibilities include using Avaya, Oracle and TechSee, triaging faults, booking engineers when appropriate, analysing call statistics, and reviewing FLF performance, AEP numbers, and missed opportunities. This has developed my ability to read customer behaviour, tailor my approach, and create positive outcomes even in challenging conversations.
Through consistent metric improvements and a strong ability to influence customer decisions, I’ve built a solid foundation in communication, persuasion, objection handling, and commercial awareness.

• Developed robust telephone sales expertise by engaging trade customers and addressing objections.
• Designed weekly promotional flyers using Canva to highlight key deals and drive customer engagement.
• Managed end-to-end flyer production, ensuring timely distribution through email campaigns to maximise outreach.
• Utilised creative marketing strategies to enhance awareness of new products and limited-time offers.
• Cultivated strong relationships with trade customers through confident communication and value selling.
• Acquired practical experience in sales, marketing, and customer engagement, contributing to overall depot performance.

• Support management with organising supplies to be in the right location on site
• Provide basic building services support
• Liaise with customers on behalf of management to ensure positive customer relationships
• Recognised as someone who has a strong work ethic
• Management have praised communication skills when dealing with customers upholding company reputation