JULIA NGUYEN
Gravesend,Kent
Summary
Friendly and hardworking individual with experience in customer service, retail, hospitality, and healthcare support, currently studying Adult Nursing at university. Background includes running a self-employed lash business and working in fast-paced, customer-facing environments.
Seeking a retail or customer-facing role to apply strong communication skills, reliability, and ability to work well both independently and as part of a team.
Currently seeking a summer role during university break and immediate availability for shifts.
Overview
2027
2027
years of professional experience
Work history
Self-Employed Lash Technician & Business Owner
JNLashz
2023.08 - Current
(Flexible Self-Employed Role)
• Founded and managed my own lash extension business, overseeing bookings, consultations, marketing and customer service.
• Built a loyal client base through high-quality treatments and positive customer relationships.
• Managed social media promotion and day-to-day business operations independently.
Waitress
Sukhothai Thai Restaurant
2021.07 - 2026.06
(Zero-Hour Contract – Flexible Shifts)
• Provided friendly and efficient customer service in a busy restaurant environment.
• Took orders, served food and drinks, and processed customer payments.
• Assisted with cleaning and maintaining restaurant standards.
Clinical Support Worker
Medway Hospital
2024.08 - 2025.01
• Supported patients and nursing staff across multiple departments, including the Discharge Lounge, Colposcopy Clinic and Cancer Day Clinic.
• Monitored vital signs and assisted with patient wellbeing and care.
• Worked effectively within multidisciplinary teams to deliver high-quality patient support.
Coffee Barista
Northman Coffee
2022.01 - 2023.01
• Independently managed shifts, including opening and closing procedures.
• Prepared drinks and food while delivering excellent customer service during busy periods.
• Handled payments and maintained high food safety and hygiene standards.
Work Experience
Wombwell Hall Care Home
2022.06 - 2022.06
• Developed communication, empathy and relationship-building skills within a care setting.
• Built positive relationships with residents and supported staff with daily activities.
• Assisted with community events, including the care home's open day.
Shop Assistant
Asian Market Ltd
• Provided customer service on the shop floor and at the till, including processing cash and card payments.
• Assisted customers in choosing products and responding to general enquiries.
• Unloaded deliveries and replenished stock to maintain well-presented and well-stocked shelves.
• Supported the daily running of a busy retail environment, including general shop upkeep and organisation
Education
Bachelor of Science - Adult Nursing
University of Greenwich
2024 -
GCSEs -
St John's Catholic Comprehensive School
2016 - 2021
T Levels - Health
MidKent College
2022 - 2024
Skills
Customer Service: Confident building rapport and delivering positive customer experiences in retail and hospitality
Sales & Product Guidance: Helping customers choose suitable products and services
Cash Handling & Till Use: Accurate processing of cash and card payments in busy environments
Independent Working: Able to manage full shifts, including opening and closing responsibilities
Communication: Clear and professional communication with customers and colleagues
Time Management: Effective prioritisation in fast-paced environments
Teamwork & Collaboration: Works well with others to deliver smooth customer service
Problem-Solving: Handles customer queries calmly and effectively
Adaptability: Quickly adjusts to different roles and environments
Social Media & Marketing: Experience promoting a self-employed business online
Attention to Detail: Maintains high standards in service and presentation
Affiliations
- Distance running and endurance events including 5K, 10K and half marathons.
- Regular gym training and bouldering/rock climbing.
- Running a self-employed lash business.
- Enjoy staying active and challenging myself through sport, fitness and personal development activities.
- Comfortable with independent travel and exploring new environments.
Projects
Morgan Sindall Construction – Sustainable Design Project (July 2020)
• Worked in a team to design, plan and cost a sustainable construction project based on a set brief.
• Contributed to problem-solving and decision-making during the design process.
• Gained experience of planning, budgeting and understanding the role of design and project management within construction.
Volunteer Experience
Ellenor's Snow Globe Photo Experience, Bluewater
Dec 2025
- Helped operate a charity Christmas attraction at Bluewater Shopping Centre, providing customer service and managing queues.
- Ensured the attraction ran safely and smoothly while promoting Ellenor's work to the public.
- Helped raise over £100 in donations in a single volunteer shift.
Ellenor Charity Shop – Shop Volunteer
Sep 2020 – Dec 2020
• Sorted, processed and prepared donated stock for sale, ensuring items were organised and ready for display.
• Provided customer service, assisting shoppers with enquiries and supporting a positive in-store experience.
• Helped with setting up and maintaining shop displays to ensure the store was well-presented and inviting.
Additional Achievements
• National Citizen Service (NCS), 2020: Completed a structured programme focused on teamwork, communication and community engagement.
• Try Angle Awards – District Winner (Arts), Gravesham, 2019: Recognised as district winner in a regional arts competition.
References
References are available upon request.
Timeline
Clinical Support Worker
Medway Hospital
2024.08 - 2025.01
Self-Employed Lash Technician & Business Owner
JNLashz
2023.08 - Current
Work Experience
Wombwell Hall Care Home
2022.06 - 2022.06
Coffee Barista
Northman Coffee
2022.01 - 2023.01
Waitress
Sukhothai Thai Restaurant
2021.07 - 2026.06
Bachelor of Science - Adult Nursing
University of Greenwich
2024 -
GCSEs -
St John's Catholic Comprehensive School
2016 - 2021
T Levels - Health
MidKent College
2022 - 2024
Shop Assistant
Asian Market Ltd