- Theatre, Music, Journalism, Reading
Julia Harrod
Sheffield,South Yorkshire
Summary
I am a hard working, reliable and passionate individual. Experienced in engaging with customers, building rapport, and driving sales through exceptional customer service throughout my working career(s). Known for maintaining a positive atmosphere, handling transactions smoothly, and resolving issues promptly. Always focused on meeting sales targets and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Sheffield Theatres
10.2024 - 08.2026
- Assisted customers in booking tickets and resolving queries or complaints through phone and face-to-face interactions.
- Managed reservations, group bookings, BACS payments, and merchandising to streamline sales processes.
- Operated box office in high-traffic environment across 3 theatres, ensuring smooth customer service.
- Prepared a range of written communications, documents and reports through spectrix, excel, MW and via email.
Visual Merchandiser
Size?
07.2023 - 09.2024
- Analysed sales data to determine the effectiveness of displays and made adjustments to improve performance.
- Developed seasonal themes for merchandise displays, refreshing the look of the store and keeping interest high.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
Supervisor
Barbour International
07.2021 - 04.2023
- Led team in retail sector to deliver tailored customer service for high-end brand, enhancing customer satisfaction.
- Checked in with staff to address workplace issues and supported their role development.
- Oversaw store opening and closing procedures, ensuring secure cash transactions.
Education
Certificate of Higher Education - Performance for Stage and Screen
Sheffield Hallam University
Sheffield01-2021
A-Levels - History, Theatre Studies, Film Studies
Highfields school
Matlock01-2016
Skills
- Spectrix software
- Group booking coordination
- Customer relationship management
- Confident both working within a team and independently
- Calm under pressure
- Confident both working within a team and independently
- Confident both working within a team and independently
Interests
Timeline
Sales Assistant
Sheffield Theatres
10.2024 - 08.2026
Visual Merchandiser
Size?
07.2023 - 09.2024
Supervisor
Barbour International
07.2021 - 04.2023
Certificate of Higher Education - Performance for Stage and Screen
Sheffield Hallam University
A-Levels - History, Theatre Studies, Film Studies
Highfields school