Agnieszka Rutkowska
Peasedown St John
Summary
Customer service professional with over 15 years of experience, seeking an opportunity to advance in the Reception/Administration field. Skilled in administrative support, customer relations, and operational efficiency. Highly organized, detail-oriented, and proficient in Microsoft Office.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work history
Administrator
Cedar Park Care Home
Bath
2020.10 - 2025.02
- Supporting the Registered Manager in daily operations, including occupancy management and organizational efficiency
- Welcoming visitors, handling phone calls, filing, and archiving documents
- Assisting with resident admissions, discharges, and staff file audits
- Managing staff rotas and ensuring compliance with regulations
Information & Sales Assistant
Visit Bath
Bath
2012.05 - 2020.09
- Providing high-quality service via phone, email, and in-person inquiries
- Managing ticket sales, tours, attractions, and retail product transactions
- Maintaining accurate records of event information and handling cash transactions
- Operating computerized systems such as Spectrix, DMS, and CSY
- Ensuring GDPR compliance in all transactions
Assistant Accommodation Operations Coordinator
University of Bath
Bath
2011.08 - 2012.05
- Overseeing daily operations of university residences
- Assisting in staff management, training, and induction
- Conducting regular room and campus audits to maintain service levels
- Reporting maintenance issues and ensuring safety compliance
- Conducting fire alarm testing and safety checks
Duty Manager
The Windsor Guest House
Bath
2009.08 - 2011.07
- Managing reception area, handling bookings, and guest check-ins/outs
- Supervising staff and ensuring excellent customer service
- Handling invoices, cash transactions, and daily reports
- Managing online reservations (Booking.com, Expedia, Agoda)
- Conducting food and beverage stocktake
Receptionist
Macdonald Bath Spa Hotel
Bath
2008.02 - 2009.07
- Performing front desk operations, including check-ins, check-outs, and room allocations
- Handling guest inquiries and reservations
- Managing reception area and processing payments
Banquet Server
The Broadmoor Hotel
Colorado Springs, USA
2006.06 - 2007.12
- Providing high-end food and beverage service
- Setting up and managing banquet functions
- Delivering five-star hospitality services for receptions and events
Office Assistant
District Job Office
Poland
2004.10 - 2005.06
- Registering unemployed individuals and processing benefit payments
- Collecting labor market data and assisting job seekers
- Maintaining employment records and supporting policy implementation
Front Desk Agent
Hampton Inn
Colorado Springs, USA
2002.08 - 2003.12
- Welcoming guests and handling check-in/check-out procedures
- Providing hotel and service information to guests
- Managing guest complaints and ensuring customer satisfaction
- Processing payments and handling confidential information
Education
Master’s Degree - Tourism Management
University of Information Technology and Management
2004.01 - 2006.01
Bachelor’s Degree - Hospitality and Tourism Management
University of Information Technology and Management
1999.01 - 2003.01
Skills
- Ability to work independently and under pressure in a fast-paced environment
- Strong work ethic
- Teamwork skills
- Highly organized
- Attention to detail
- Excellent communication
- Customer service abilities
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with various booking and CRM systems (Spectrix, DMS, CSY, Bookingcom, Expedia)
- Knowledge of GDPR compliance
- Cash handling procedures
Courses and Certificates
- 2024, CCFT Refresher Training, Social Care TV E-Learning Courses, Manual Handling Training
- 2023, Care Foundation Certificate of Competency, Basic Life Support Training, Fire Training / Fire Sledge Training
- 2020, AAT Bookkeeping Foundation Level 2
- 2011, BSC Level 1 Award in Health & Safety at Work, COSHH Awareness and Cleaning Product Usage
- 2005, Jobcentre Plus Training – New Deal Training (UK Government Program)
- 2003, Keeping the Stars Guest Relations Training, Five Stars of Food & Beverage Training, Hospitality Supervision, Train the Trainer
Timeline
Administrator
Cedar Park Care Home
2020.10 - 2025.02
Information & Sales Assistant
Visit Bath
2012.05 - 2020.09
Assistant Accommodation Operations Coordinator
University of Bath
2011.08 - 2012.05
Duty Manager
The Windsor Guest House
2009.08 - 2011.07
Receptionist
Macdonald Bath Spa Hotel
2008.02 - 2009.07
Banquet Server
The Broadmoor Hotel
2006.06 - 2007.12
Office Assistant
District Job Office
2004.10 - 2005.06
Master’s Degree - Tourism Management
University of Information Technology and Management
2004.01 - 2006.01
Front Desk Agent
Hampton Inn
2002.08 - 2003.12
Bachelor’s Degree - Hospitality and Tourism Management
University of Information Technology and Management
1999.01 - 2003.01