Julia Cranston
South Alloa
Summary
Checkout supervisor with over ten years' experience in retail and sales, working across multiple departments and roles. Experienced in supporting, training and developing team members, managing staff concerns, assisting with the onboarding and induction of new employees, and contributing to performance management in a fast-paced customer centric environment. I also have a proven ability to maintain consistently strong Net Promoter's Score (NPS) while serving a diverse customer base.
Overview
11
11
years of professional experience
Work history
Customer Service Assistant Supervisor
Morrison's
Stirling
2024.11 - Current
- Provided excellent customer service to insure both customers and staff had a positive experience.
- Interacted with customers in resolving service-related issues and quickly handling escalated queries and complaints.
- Experience in initial dealing with disciplinary issues and working with HR team, when necessary, to resolution and outcome.
- Coached, trained and developed a team of over 20 colleagues. Provided reinforcing and redirecting feedback to staff to improve performance.
- Created weekly schedules based on predicted staffing needs, employee requests guided by budgetory expectations and minimizing unnecessary overtime whilst maximizing departmental key performance indicators.
- Maintained frequent interaction with senior management to monitor progress, measure goal achievement and determine areas of opportunity for improvement.
- Successfully completing frequent online fire safety training and other regulatory training necessary to maintain the safe and compliant running of petrol station.
Morrison's Daily Supervisor
Morrison's Supermarket
Stirling, Scotland
2023.11 - 2024.11
- Fostered a positive work culture to boost employee morale.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Assisted in the recruitment process to ensure the hiring of quality staff members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Supervised activities of workers and enforced safety regulations.
- Improved workplace safety to reduce accidents and near-misses.
Cafe Worker
Morrison's
Stirling
2015.10 - 2023.11
- Successfully worked in fast paced customer focused health and safety environment.
- Continuous professional development in the context of food safety and hygiene standards.
- Responsible for adherence to safety surrounding food preparation allergens, safe storage and cleanliness.
- Gained experience and allowed me to mentor new staff that came into cafe.
- Proving customer service and dealing with customers wants and needs, handling challenging customers leading to resolutions that satisfy and retain customer.
- Weekly managing overview of stock and ordering new stock when required.
- Prioritising tasks with importance placed on customer centric issues.
Education
High School -
Larbert High School
FalkirkSkills
- Communication skills
- People Management
- Organisational skills
- Delegating Work
- Handling Escalations
- Schedule Management
- Cash handling
- Team Leadership
References
References available upon request.
Affiliations
- Organising social events- Work sports days, work charity events, themed parties.
- Travelling- Discovering new places.
- Cooking- Exploring new dishes to try
- Weight training- Maintaining a regular and healthy fitness
Timeline
Customer Service Assistant Supervisor
Morrison's
2024.11 - Current
Morrison's Daily Supervisor
Morrison's Supermarket
2023.11 - 2024.11
Cafe Worker
Morrison's
2015.10 - 2023.11
High School -
Larbert High School