Jahid Hassan
Windsor,Bershire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Customer service assistant supervisor
Grand Eating Limited
Ascot, Berkshire
09.2021 - Current
- Coordinated advanced help for complex [Product or Service] issues.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Employed active listening and product expertise to successfully resolve inbound queries.
Customer service representative
Euro Garages Ltd
Ascot, Bekshire
11.2019 - Current
- Answered customer telephone calls promptly and improved on-hold wait times.
- Implemented customer follow up to uphold service standards.
- Coordinated advanced help for complex [Product or Service] issues.
- Processed inbound customer calls, providing information on service or product upgrades
Kitchen assistant
Curry Zest Maidenhead ltd
Maidenhead, Berkshire
04.2017 - 10.2019
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Operated cash point as required, handling and recording payments.
- Completed final assemblies on dishes for service to customers.
Education
Higher National Diploma - Business Management
Global Banking School (GBS)
London, United Kingdom 03.2019 - 03.2020
Bachelor of Business Administration - Business Management
University of Sunderland, London
London 09.2021 - 09.2023
Skills
- Communication skills
- Knowledge of [Software]
- Time management
- Hard working ability
- Good Behave with work Maid and other working Body
Timeline
Customer service assistant supervisor
Grand Eating Limited
09.2021 - Current
Bachelor of Business Administration - Business Management
University of Sunderland, London
09.2021 - 09.2023
Customer service representative
Euro Garages Ltd
11.2019 - Current
Higher National Diploma - Business Management
Global Banking School (GBS)
03.2019 - 03.2020
Kitchen assistant
Curry Zest Maidenhead ltd
04.2017 - 10.2019
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