Jahid Hassan
Windsor,Bershire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Customer service assistant supervisor
Grand Eating Limited
Ascot, Berkshire
2021.09 - Current
- Coordinated advanced help for complex [Product or Service] issues.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Employed active listening and product expertise to successfully resolve inbound queries.
Customer service representative
Euro Garages Ltd
Ascot, Bekshire
2019.11 - Current
- Answered customer telephone calls promptly and improved on-hold wait times.
- Implemented customer follow up to uphold service standards.
- Coordinated advanced help for complex [Product or Service] issues.
- Processed inbound customer calls, providing information on service or product upgrades
Kitchen assistant
Curry Zest Maidenhead ltd
Maidenhead, Berkshire
2017.04 - 2019.10
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Operated cash point as required, handling and recording payments.
- Completed final assemblies on dishes for service to customers.
Education
Higher National Diploma - Business Management
Global Banking School (GBS)
London, United Kingdom 2019.03 - 2020.03
Bachelor of Business Administration - Business Management
University of Sunderland, London
London 2021.09 - 2023.09
Skills
- Communication skills
- Knowledge of [Software]
- Time management
- Hard working ability
- Good Behave with work Maid and other working Body
Timeline
Customer service assistant supervisor
Grand Eating Limited
2021.09 - Current
Bachelor of Business Administration - Business Management
University of Sunderland, London
2021.09 - 2023.09
Customer service representative
Euro Garages Ltd
2019.11 - Current
Higher National Diploma - Business Management
Global Banking School (GBS)
2019.03 - 2020.03
Kitchen assistant
Curry Zest Maidenhead ltd
2017.04 - 2019.10