Julia Chmielinska
Wrangaton South Brent
Summary
Sales professional with proven expertise in managing sales cycles and pipelines, driving revenue growth through strategic initiatives. Proficient in CRM systems, customer relationship development, and supplier negotiations, with a strong focus on KPI monitoring and improvement. Experienced in B2B and B2C sales, with a solid background in operational and financial management. Skilled in e-commerce platforms, business development, Salesforce, and SaaS sales, dedicated to enhancing margin retention through innovative problem-solving.
Overview
11
11
years of professional experience
Work history
Sales Executive
CMO Stores
2025.03 - 2026.04
- Assist in managing a pipeline of inbound and specialist product enquiries while ensuring follow up and conversion occurs promptly.
- Support the sales process from initial customer contact to order completion and post sale.
- Achieve conversion rates of 50%+ by understanding customer needs and suggesting suitable solutions.
- Utilise CRM systems to track opportunities and manage customer interactions while assisting in accurate sales forecasting.
- Prioritise opportunities that are high value and high probability to maximise revenue.
- Identify potential for upselling and cross selling within product ranges.
- Communicate with suppliers to verify pricing, lead times, and availability.
- Handle multiple live opportunities in a fast paced environment without impacting accuracy.
Business Support Administrator
Tempus Veterinary Recruitment
2025.01 - 2025.02
- Used multi channel job advertising campaigns across digital platforms.
- Assisted with outbound calls to US veterinary practices for new business generation.
- Updated CRM systems to ensure data integrity and accurate reporting.
- Updating data spreadsheets for business efficiency.
- Supported various departments with administrative tasks, facilitating smoother operations across business units.
- Liaised between different teams for improved communication and coordination of projects.
Assistant Hotel Manager
Travelodge
2024.03 - 2024.12
- Led recruitment, onboarding, and development of team members, improving performance and retention.
- Managed daily operations including staffing, compliance, financial controls, and maintenance.
- Monitored KPIs and implemented improvements based on customer feedback and performance data.
- Maintained high service standards in a fast paced, customer-facing environment.
- Ensured regulatory compliance with thorough record keeping and reporting tasks.
- Facilitated smooth front desk operations during peak hours.
- Managed maintenance tasks, ensured a clean and hospitable environment for guests.
- Delegated duties effectively amongst junior staff members, maximised efficiency of daily operations.
- Conducted regular staff meetings to improve internal communication within the team.
- Improved guest relations with effective communication and problem-solving skills.
- Collaborated closely with the Hotel Manager on strategic planning sessions.
- Streamlined hotel operations by implementing efficient management strategies.
- Enhanced team productivity by promoting a positive work environment.
- Worked closely with housekeeping and maintenance departments, ensured high standards were maintained at all times.
- Handled customer complaints, resulted in improved customer service ratings.
- Assisted in budget planning to ensure financial stability of the hotel.
Food & Beverage Manager
Mercure
2024.01 - 2024.03
- Managed F&B; operations, including events, staffing logistics, and service delivery.
- Controlled stock levels and purchasing to maintain cost efficiency.
- Developed team capability through training and performance management.
- Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
- Coordinated daily briefings with service team members to discuss special requirements or reservations for the day.
- Participated in recruitment processes to add valuable additions to the team who shared the company's commitment towards excellent service provision.
- Trained new staff members on company policies, ensuring consistent service standards.
- Conducted regular inspections of restaurant facilities to maintain health and safety compliance.
- Enhanced customer satisfaction by implementing innovative food and beverage menus.
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Introduced seasonal menu changes that reflected local produce availability whilst keeping patrons interested.
- Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
- Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
Operations Manager
Moxy Hotels
2023.04 - 2023.11
- Supported the successful launch of a new hotel operation.
- Oversaw multiple departments including front office and F&B.;
- Ensured compliance with operational and brand standards.
- Contributed to strong early trading performance and occupancy levels.
Duty Manager
Premier Inn
Jersey/Plymouth
2019.05 - 2023.04
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Implemented promotional initiatives for increased footfall during off-peak hours.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Identified areas of improvement through regular performance assessments of staff members.
- Ensured customer satisfaction with prompt problem resolution.
- Managed front-of-house operations to maintain a high level of service.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Handled cash transactions accurately for financial integrity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Coordinated staff schedules to maximise productivity.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Handled complaints professionally, leading to improved customer retention rates.
- Conducted training sessions for new employees, enhancing team competence.
- Delivered excellent customer service through effective communication skills.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
Care Assistant
L'Hermitage Care Home
Jersey Channel Islands
2018.01 - 2019.05
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Respected privacy and dignity of each resident during provision of care services.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Provided emotional support to patients, improving their mental wellbeing.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
Health care assistant
Clifton Care Home
Jersey
2017.01 - 2017.12
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Enhanced healing process by changing wound dressings regularly.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
Team member
Co-op
Jersey
2015.04 - 2016.12
- Displayed teamwork skills to improve overall productivity.
- Maintained high standards of food hygiene, securing customer trust.
- Handled difficult customers, resulting in conflict resolution.
- Provided excellent customer service to enhance business reputation.
- Ensured workplace cleanliness with regular maintenance tasks.
- Managed cash register transactions for accurate record keeping.
- Assisted in stock take, maintaining sufficient inventory at all times.
Education
Level 3 Hospitality Supervisor - Front Office
Lifetime Training
BTEC Level 2 - Health & Social Care
Highlands College
BTEC Level 2 - Business Studies
Beaulieu Convent School
iGCSE - Maths, English, ICT
Beaulieu Convent School
GCSE - History
Beaulieu Convent School
JerseyGCSE - Drama
Beaulieu Convent School
GCSE - Media Studies
Beaulieu Convent School
Skills
- Sales cycle management
- Pipeline management
- Revenue growth strategies
- CRM systems and reporting
- Customer relationship development
- Supplier negotiation and coordination
- KPI monitoring and improvement
- Advanced Excel analysis
- Team leadership and training
- Operational and financial management
- B2B Sales
- B2C Sales
- Technical proficiency
- E-Commerce platform experience
- Business development
- Salesforce
- Root cause problem solving
- Margin retention
References
References available upon request
Accomplishments
- Consistently achieving 50%+ quote-to-order conversion rate in a competitive sales environment.
- Successfully managing a high-volume pipeline while maintaining strong attention to detail and accuracy.
- Contributed to improved team performance through knowledge sharing and collaborative selling.
- Demonstrated ability to transition from operational leadership into a revenue-focused sales role.
Timeline
Sales Executive
CMO Stores
2025.03 - 2026.04
Business Support Administrator
Tempus Veterinary Recruitment
2025.01 - 2025.02
Assistant Hotel Manager
Travelodge
2024.03 - 2024.12
Food & Beverage Manager
Mercure
2024.01 - 2024.03
Operations Manager
Moxy Hotels
2023.04 - 2023.11
Duty Manager
Premier Inn
2019.05 - 2023.04
Care Assistant
L'Hermitage Care Home
2018.01 - 2019.05
Health care assistant
Clifton Care Home
2017.01 - 2017.12
Team member
Co-op
2015.04 - 2016.12
Level 3 Hospitality Supervisor - Front Office
Lifetime Training
BTEC Level 2 - Health & Social Care
Highlands College
BTEC Level 2 - Business Studies
Beaulieu Convent School
iGCSE - Maths, English, ICT
Beaulieu Convent School
GCSE - History
Beaulieu Convent School
GCSE - Drama
Beaulieu Convent School
GCSE - Media Studies
Beaulieu Convent School