Bianca Hilzinger

Conducted financial audits and managed invoicing processes to uphold accuracy.
Oversaw annual budgets, enabling strategic planning of expenses and revenue.
Enhanced operational efficiency, contributing to overall profitability.

Leveraged technology integration to improve guest services through POS and reservation systems.
Utilised Power BI for enhanced data analytics in strategic planning.
Streamlined workflows with Microsoft packages and 4cast workforce management tools.
Utilised Ostara asset management software for effective resource management.
Promoted digital solutions to foster technological fluency across the organisation.

Executed full cycle recruitment, from screening to on-boarding, enhancing workforce quality.
Conducted thorough investigations in compliance with legal frameworks and tax legislation.
Maintained meticulous records for payroll and human resources processes.

Implemented progressive discipline strategies to foster accountability and improvement. Developed talent within the organisation, focusing on performance tracking and retention strategies. Promoted cultural awareness, diversity, and inclusion initiatives across teams.

Streamlined scheduling processes by employing software tools for coordination.
Managed meeting schedules alongside maintenance repair timelines for optimal operations.
Optimised labour costs through careful skill allocation, workload management and deliberating with the commercials team to leverage better pricing strategies.
Ensured compliance with legal standards while balancing operational needs.

• Investigated negative reviews and took corrective action enhancing future guest experiences.
• Ensured pristine room conditions to enhance guest comfort.
• Developed comprehensive staff training programmes for improved efficiency.
• Initiated loyalty rewards scheme, boosted repeat bookings.
• Maintained compliance with health and safety regulations within the premises.
• Established effective communication channels between departments for seamless operation.
• Responded promptly to customer complaints ensuring swift resolution and customer retention.
• Conducted regular property inspections to maintain high standards of cleanliness and repair.