Judith Ewurum
Scrum Master CSM, SAFe 5.1. AWS
Summary
Certified Scrum Master with about 4 years of experience and a proven track record of raising revenue and cutting costs. All accomplished by delivering IT projects on time and within budget through improved productivity, performance and cost control. Experienced in client management and communicating effectively with all levels of management. Successfully implemented projects while working in an Agile (Scrum) environment to bring about excellent business solutions.
Area Of Expertise: Servant leadership. Story development Product. Roadmap mentoring and coaching. Conflict resolution skills. Good communication skills. Stakeholder management. Practical experience of SDLCs. Cross functional supervision. Problem solving. Decision making. Agile maturity improvement Metrics & Trend Reporting.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Technical Scrum Master
Sigma Connected Group
10.2021 - Current
- Manage product backlog and support Scrum framework for monthly sprint releases
- Organize and improve agile practices and values which increase productivity and overall team satisfaction by 13%
- Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
- Collaborate with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
- Coach teams on agile best practices that results in consistent delivery of sprint goals and steadied teams' velocities
- Define and educate team on key metrics that show progress of teams' transformation effort
- Anticipate risk and escalate to appropriate parties where required
- Coach team to achieve self-organization and high functionality, removing blockers and impediments that prevent work completion
- Lead planning, execution, and closing of sprints to support delivery of software products for CMS projects and stakeholders across enterprise
- Work with Product Owner to ensure that user stories meet acceptance criteria of DOR (Definition of Ready) and DOD (Definition of Done)
- Work closely with product owners in product backlog management and continuous delivery of features
- Listen to team members' feedback to identify issues and resolve conflicts.
Scrum Master
SolutionLab Productions
Lagos
12.2019 - 08.2021
- Successfully transformed Team's waterfall mindset to Agile by developing effective training materials for team to understand Agile delivery
- Managed cross-functional teams of web developers, web designers, graphic designers and ads specialists using agile methodologies to incorporate customer collaboration
- Utilized Agile methodologies to deliver multiple websites and sales funnel projects
- Managed product backlog and supported Scrum framework for monthly sprint releases
- Applied agile methodology to shorten cycle time and achieve target margins
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
- Led sprint reviews and planning meetings to promote full team engagement.
Customer Relations Manager
Plaids Global
Lagos
04.2014 - 07.2019
- Managed product Branding and marketing
- Ensured compliance to AVR standard
- Collaborated with sales and team leads to secure, retain, and grow customer base
- Maintained and updated knowledge on all company's products and services
- Ensured effective use of ERP, CRM systems for customer account
- Ensured optimal utilization of all sale tools and resources
- Documented and maintained all collated sales records and activities in line with strategic goals
- Led lead generation campaign strategy for company which brought in new clients with ROI of over $34,000
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
- Liaised between customers and organization with particular focus on working with sales team
- Created customer support strategies to increase customer retention
- Produced and implemented customer satisfaction guarantee program which directly resulted in 30% increase in sales
Education
Certificate: Project Management -
Cambridge Management And Leadership School
02.2023 - 05.2023
Bachelor's Degree. (Hons) Agric. Economics -
Imo State University
Skills
Skills assessment with aid of Skills matrixundefined
Certification
AWS Certified Cloud Practitioner
Timeline
Certificate: Project Management -
Cambridge Management And Leadership School
02.2023 - 05.2023
Technical Scrum Master
Sigma Connected Group
10.2021 - Current
Scrum Master
SolutionLab Productions
12.2019 - 08.2021
Customer Relations Manager
Plaids Global
04.2014 - 07.2019
Bachelor's Degree. (Hons) Agric. Economics -
Imo State University
AWS Certified Cloud Practitioner
Certified SAFe Agilist 5.1
Certified Scrum Master (CSM)
International Scrum Institiute
Certified Scrum Product Owner (CSPO)
International Scrum Institute
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