Jude Massoud
Cardiff
Summary
Reliable and friendly customer service professional with over three years of experience working in fast-paced hospitality and retail environments in the UK and Saudi Arabia. Experienced in customer service, teamwork, cash handling, and supporting day-to-day operations during busy shifts. Known for being punctual, hardworking, and adaptable. Currently seeking a team member or retail assistant role.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work history
Team Leader
The Plough (Marston's)
Cardiff
03.2024 - 01.2026
- Supported the team during busy shifts to ensure smooth day-to-day operations.
- Provided friendly and efficient service to customers in a fast-paced environment.
- Assisted with cash handling, till operation, and end-of-shift procedures.
- Helped guide and support new team members during their shifts.
- Maintained high standards of cleanliness, safety, and customer service.
FOH Team Member
The Plough (Marston’s)
Cardiff
10.2023 - 03.2024
- Delivered friendly and efficient service to customers.
- Handled cash and card payments accurately.
- Worked closely with colleagues to manage busy service periods.
- Assisted with stock replenishment and general upkeep of the venue.
Restaurant Team Member
Century Burger
Jeddah, Saudi Arabia
01.2020 - 12.2021
- Provided customer service in a fast-paced restaurant setting.
- Assisted with order taking, food preparation, and customer queries.
- Worked effectively as part of a team to deliver timely service.
Education
Access to HE Engineering Diploma -
Cardiff and Vale College
UK 09.2022 - 06.2023
University Foundation Year - Maths, Physics, General Studies
King Abdulaziz University
09.2019 - 06.2020
Skills
- Customer service and communication
- Teamwork and supporting colleagues
- Cash handling and till operation
- Stock replenishment and basic stock control
- Working under pressure
- Time management and reliability
- Following procedures and health & safety standards
- Flexible and quick to learn
- Knowledge on draught systems
- Speed pouring technique
- Knowledge of drink recipes
- Cellar management
Personal Information
- Work Permit: Right to work in the UK
- Availability: Flexible availability including evenings and weekends
- Visa status: Right to work in the UK
Affiliations
- Kung Fu Training
- Learning new languages
- Embroidery
Languages
English
Fluent
Arabic
Fluent
German
Intermediate
References
References available upon request.
Timeline
Team Leader
The Plough (Marston's)
03.2024 - 01.2026
FOH Team Member
The Plough (Marston’s)
10.2023 - 03.2024
Access to HE Engineering Diploma -
Cardiff and Vale College
09.2022 - 06.2023
Restaurant Team Member
Century Burger
01.2020 - 12.2021
University Foundation Year - Maths, Physics, General Studies
King Abdulaziz University
09.2019 - 06.2020