Jubril Kotun
Manchester,United Kingdom
Summary
I am attentive Call Handler versed in managing high-volume calls in fast-paced environments. I distil relevant details to address challenges and provide swift resolution. I support dispatch and service call operations to source timely and consistent service delivery.
I am experienced in customer service with focus on call handling. I provide high-quality customer experience by resolving queries efficiently and professionally. Skills include excellent problem-solving, clear verbal communication, and calm disposition under pressure, essential for managing high call volumes.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Call agent
Sue's Kitchen
Lagos, Nigeria
2023.04 - 2025.05
- Managed large volume of inbound calls for efficient customer service.
- Documented all call information according to standard operating procedures, ensuring accuracy.
- Routed calls to appropriate departments to expedite problem resolution.
- Handled multiple simultaneous tasks whilst maintaining high levels of professionalism.
- Facilitated smooth communication with customers using professional telephone etiquette.
- Enhanced customer satisfaction by promptly answering and resolving queries.
- Developed rapport with regular callers, enhancing overall relationship management.
Customer care representative
Kolex Party House
Lagos, Nigeria
2021.02 - 2023.04
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Fostered trust and loyalty through honest communication with customers.
- Handled sensitive information confidentially to protect customer privacy rights.
- Conducted outbound calls courteously to resolve outstanding matters.
- Established rapport with customers to encourage repeat business.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Delivered exceptional service with timely responses to queries.
- Collaborated closely with the sales team, ensuring high-quality client servicing.
Education
GCSEs -
Sagab College
Lagos, Nigeria 2016.09 - 2021.06
Diploma in Catering - Catering and Hospitality
Kolex Kitchen Institute
Lagos, Nigeria 2021.01 - 2023.01
Diploma in Event Planning and Decorations - Catering and Hospitality
Kolex Party House
Lagos, Nigeria 2023.04 - 2024.03
Skills
- Multi-Tasking capability
- Conversational tone maintenance
- Telephone etiquette excellence
- Professionalism in interaction
- Accuracy in documentation
- Multitasking efficiency
- Outbound call conducting
- Time management
- Good communication skills
- Team player
Languages
English
Intermediate
Certification
Food Safety and Hygiene for Catering
Affiliations
Cooking
Baking
Playing football
References
References available upon request.
Timeline
Call agent
Sue's Kitchen
2023.04 - 2025.05
Diploma in Event Planning and Decorations - Catering and Hospitality
Kolex Party House
2023.04 - 2024.03
Customer care representative
Kolex Party House
2021.02 - 2023.04
Diploma in Catering - Catering and Hospitality
Kolex Kitchen Institute
2021.01 - 2023.01
GCSEs -
Sagab College
2016.09 - 2021.06