Tyler Hastie
Adlington,Lancashire
Summary
Results-driven professional with a solid foundation in leadership and collaboration. Communicates effectively, adapts swiftly to new environments, and employs critical thinking for informed decision-making. Utilises strong interpersonal skills, resilience, and emotional intelligence, along with proficient time management and multitasking. Trained in basic life support and moving and handling, enhancing professionalism in all interactions.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
111 Call Handler
NWAS
Horwich, Bolton
2024.06 - Current
- Managed high volume of calls daily for prompt service delivery.
- Acted as first point of contact for callers, providing urgent support and guidance.
- Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
- Prioritised urgent cases for immediate resolution or escalation.
- Showed resilience under pressure, handling challenging situations with composure.
- Maintained composure while navigating stressful and unpredictable situations.
- Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
- Enhanced data entry accuracy through meticulous attention to detail.
Care assistant
HICA Group
Buckshaw Village, Lancashire
2024.05 - 2024.09
- Assisted with personal care tasks, enhancing hygiene and cleanliness for patients.
- Provided emotional support to patients, fostering improved mental wellbeing.
- Encouraged patient independence while supporting them with daily tasks.
- Respected privacy and dignity of each resident during provision of care services.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Collaborated with healthcare team for effective patient care delivery.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Mental Health Healthcare Assistant - Bank
Lancashire and South Cumbria Trust
Preston
2022.08 - 2024.02
- Assisted all aspects of personal care whilst prioritising patient dignity and independence.
- Monitored physical and emotional well-being of individuals, reporting changes to nurse in charge.
- Identified signs of physical and mental decline and responded appropriately.
- Followed all safeguarding policies to ensure patient safety and staff safety.
- Built strong professional therapeutic relationships with patients through compassionate care and rapport.
- Maintained high patient morale by providing guidance and encouragement through emotional support
- Performed physical assessment by measuring blood pressure, pulse rate and oxygen level.
- Applied problem-solving skills to address and mitigate challenges effectively.
- Managed time effectively to meet deadlines
Education
Diploma of Higher Education - Mental Health Care
University of Central Lancashire
Preston 2021.09 - 2024.05
A-Levels - Psychology, Sociology, English language
All Hallows Catholic College
Macclesfield 2019.09 - 2021.08
GCSEs - Multiple
All Hallows Catholic College
Macclesfield 2014.09 - 2019.08
Skills
- Professional and mature
- Leadership and collaborative working
- Effective communication skills
- Adaptability to new working environments
- Critical thinking and decision-making
- Interpersonal skills
- Resilience and emotional intelligence
- Excellent time management
- Trained in basic life support and moving and handling
- Multi-Tasking capability
- Professionalism in interaction
Timeline
111 Call Handler
NWAS
2024.06 - Current
Care assistant
HICA Group
2024.05 - 2024.09
Mental Health Healthcare Assistant - Bank
Lancashire and South Cumbria Trust
2022.08 - 2024.02
Diploma of Higher Education - Mental Health Care
University of Central Lancashire
2021.09 - 2024.05
A-Levels - Psychology, Sociology, English language
All Hallows Catholic College
2019.09 - 2021.08
GCSEs - Multiple
All Hallows Catholic College
2014.09 - 2019.08