Kei Luck Steven Hung
Birmingham,West Midlands
Summary
Highly skilled IT professional with extensive experience in firewall management, including Cisco PIX, Cisco ASA5510, Netscreen TX Series, and FortiGate 60B. Proficient in a wide range of environments such as Windows NT to Windows 10, MAC OS, and RHEL. Expertise in email server management with Exchange versions from 5.5 to 2010. Adept at implementing corporate solutions like VMware vCenter, Splunk, CyberArk, and McAfee ePO. Demonstrates exceptional adaptability in fast-paced environments and excels in quality control diligence. Skilled in inventory software proficiency and warehouse equipment operation including pallet machinery handling. Career goal: To leverage technical expertise and operational skills to drive efficiency and innovation within a dynamic organisation.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Warehouse assistant
HP Asia Limited
Birmingham, West Midlands
11.2021 - 03.2025
- Loaded and unloaded goods to prevent damage.
- Assisted in a positive customer experience by handling queries efficiently.
- Assured accurate inventory with regular stock checks.
- Ensured high quality control with meticulous inspection of goods received.
- Contributed to achieving targets through consistent hard work.
- Improved warehouse efficiency by maintaining clean and organised work areas.
- Operated warehouse machinery to streamline work processes.
- Sorted materials on warehouse racks and shelves.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.
- Demonstrated reliability by adhering to scheduled shifts without fail.
- Took on additional responsibilities, showing flexibility and commitment.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Counted and recorded stock precisely for reliable audits.
- Reported delivery discrepancies for missing and damaged goods.
Technical Support Engineer
Asian TAT Limited
09.2021 - 10.2021
- Provide IT service and remote support to company's clients via remote assistance tool
- Provide IT service and on-site support to company's clients
- Handle IT service enquiries and provide technical advice to customers
Systems Consultant
China Construction Bank (Asia) Corporation Ltd.
05.2009 - 06.2021
- Company Overview: (939.HK)
- Handle BAU Tasks (> 2000 staff among 3 front and back offices):
- First tier support (installation, setup and trouble-shooting) to computer hardware:
- HP, Lenovo ThinkCentre, Fujitsu, Dell PCs and/or Laptop PCs
- Monitors
- HP LJ & MFP printer
- Commercial-use MF copier: Xerox DocuCentre, Canon imageRUNNER, Ricoh Aficio, Konica Minolta bizhub
- Handheld and Mobile devices: Blackberry, iPhone, iPad, Android Devices
- Polycom Video Conference
- OS and Applications Installation, Configuration, Trouble-shooting and Testing:
- Win XP, Win 7, Win10 + Office 2010, 2013, 2019 environment
- Symantec Endpoint Security
- McAfee Endpoint Security, ePO
- Symantec PGP HDD Encryption
- Lotus Notes Email Client
- Symantec Ghost Enterprise Edition
- Blackberry UEM Client & Work
- Documentum (E-Document System)
- ICBS (AS400)
- WebEx
- GotoMeeting
- Skype
- Trade Floor support (Market Data):
- Bloomberg Anywhere
- Thomson Reuters Eikon
- FX Trading
- Wind Financial Terminal (WFT)
- JP Morgan Market Desktop
- CFETS 中国外汇交易中心
- Barclays
- EtNet
- HKICL (Securities Trading)
- SWIFT 7.0
- GMPS
- RTGS
- Infocast iInvestor
- Handle basic networking tasks (Cord patching: Copper & FC, TCP/IP, DNS, Proxy, VPN setup, wireless AP setup, Cisco IP Phone)
- Monitor and report on the progress of all support requests and escalate to other teams to follow-up in a timely manner
- AD Administration – domain user, computer, printer objects, security group, DG group, apply group and security policy
- Server Administration (Server 2003, 2008R2, 2012, 2016 environment):
- File & Print server, DHCP, DNS, folder ACL permission, schedule task setup, perform systems health check by using Splunk, CyberArk, MS SCOM, disk quota management, disk space monitoring, create & configure VM hosts on vCenter, servers decommission and disposal, IIS, DOS command scripts, configure HP iLo, configure server and failover clusters
- Backup and restore data by using NetBackup
- Report Composition – produce monthly KRI (Key Risk Indicator) and periodic system performance and capacity planning reports for management review by using Microsoft SCOM
- Inventory Checking &Management (PC, monitors, printers, scanners, laptop PCs, USB Encrypted Device, hardware disposal)
- Submit service ticket, liaise, coordinate with IT Vendors (JOS, HPE, IBM, Huawei, Microware, Microsoft, Fujitsu, BMC)
- Handle Procurement Process, including service contract review and renewal, software licenses review and maintenance
- Gather system information for audit purpose, such as CCB Head Office, HKMA, PWC, EY, Deloitte
- Perform Daily Health Check (A+ Systems, Data Centre, Virus and malicious infection, disk space monitoring)
- Co-ordinate with Application and Change Control Teams to ensure smooth rollout of changes or upgrade on both UAT and Production environments
- Provide on-job training to junior support technicians
- Assist annual DR drill on various systems
- Security patch deployment by using MS SCCM 2012
- Assist IT projects as assigned: Assist UAT, Assist BCP, AOS setup, DR Site setup, Office Relocation, Data Centre Relocation, Trade Floor (Dealing Room) Relocation, Windows XP to Windows 7 Migration, Windows 10 Rollout, Domain Migration, New System Rollout, Tenable SecurityCenter & Nessus Scanner EOL Upgrade, Control-M Upgrade
- (939.HK)
Assistant Manager ( Technical Support )
Goldin Properties Group Limited
02.2003 - 07.2008
- Company Overview: (formerly known as Matsunichi Communication Holdings Limited) (283.HK)
- Install, configure, administer, trouble-shoot all servers, PCs, network-related equipments for the entire corporate
- Provide consultancy advices on IT issues to the company, including HK, PRC, Taiwan, Singapore, Germany and United States offices
- Handle and co-ordinate various IT projects (in-house)
- IT budget forecast and planning
- IT equipments and licenses inventory control
- Testing and evaluation of IT-related equipments
- Update and management of company website
- Supervise a technical support team consists of 5 technicians
- Assist in ad hoc duties
- (formerly known as Matsunichi Communication Holdings Limited) (283.HK)
Technical Support Engineer
A-Max Technology Limited
10.1998 - 01.2003
- Assemble and configure PCs, Servers and other network-related equipments
- Install operating systems and applications to PCs and Servers
- Establish and setup networks
- Administrate and maintain daily operation of local network environment (LAN/WAN); provide support to internal staff
- Update and management of company website
- Support and define testing strategies for company’s products, including Computer Mainboard, Video Adapter, Sound Card, etc
- Handle customer inquiry and resolve technical issues
- Technical writing – composite product instruction guide / manual
- Assist in ad hoc duties
Senior Technician
Romdon Pty Limited
01.1997 - 09.1998
- Assemble and configure PCs, Servers and various peripherals
- Install operating systems and applications upon PCs and Servers
- Establish and setup Peer-to-Peer / Server-based network (on-site tasks)
- Trouble-shoot technical issues on PCs and Servers
- Assist in ad hoc duties
Education
Bachelor of Arts - Computing
Australian Catholic University
Sydney, Australia 03.1992 - 07.1996
Higher School Certificate - English, Mathematics, Economics, Biology
NSW Matriculation College
03.1989 - 12.1990
Skills
- Firewall: Cisco PIX, Cisco ASA5510, Netscreen TX Series, FortiGate 60B, MS ISA Server
- Environment: Windows NT, 2000, XP, 2003, 2008R2, 2012, Vista, 7, 8, 10, MAC OS, RHEL (Beginner level)
- Email Server: Exchange 55 / 2000 / 2003 / 2007 / 2010
- Corporate Solution: VMware vCenter, Splunk, CyberArk, McAfee ePO, MS SCOM, MS SCCM, Symantec Mail Security for Exchange Server, Backup Exec 12, Ironport C150, NetBackup, Tenable Nessus Scanner, ServiceNow
- Incoming goods inspections
- Goods inwards processing
- Records keeping and filing
- Fast-Paced environment adaptability
- Quality control diligence
- Computerised tracking systems usage
- Inventory software proficiency
- Pallet jack handling
- Picking and packing
- Manual handling
- Stock replenishment
- Stock checks
- Replenishing stock
- Warehouse equipment operation
- Forklift and pallet machinery operation
- Fast learner
- Computer literacy
- Shipping and receiving
- Attentive
- Efficient and proactive
Custom
Immediate
Personal Information
Gender: Male
Languages
English
Advanced
Mandarin
Upper intermediate
Cantonese
Native
Affiliations
- cycling, hiking, driving vehicles, watching movies
Accomplishments
1, Career Promotion: Senior Engineer (Customer Services) to Assistant Manager (Technical Support), with effect from 01 Aug 2005. Matsunichi Hi-Tech Limited, Hong Kong.
2, Career Promotion: Systems Support Technician to Senior Systems Support Technician, with effect from 01 Jan 2011. China Construction Bank Corporation, Hong Kong.
3, Career Promotion: Senior Systems Support Technician to Assistant Technical Support Manager, with effect from 01 Jan 2015. China Construction Bank (Asia) Corporation, Hong Kong.
4, Career Promotion: Assistant Technical Support Manager to Manager (Technical Support), with effect from 01 Jan 2017. China Construction Bank (Asia) Corporation, Hong Kong.
5, Career Promotion: Manager (Technical Support) to Assistant VIce President (Technical Support), with effect from 01 Apr 2018. China Construction Bank (Asia) Corporation, Hong Kong.
Certification
10/2004 MCDST (Windows XP) – Microsoft
12/2004 MCDBA (SQL Server 2000) – Microsoft
01/2005 MCSA (Server 2003 + Exchange 2003 + ISA 2004) – Microsoft
01/2005 MCSE (Server 2003 + Exchange Server 2003) - Microsoft
06/2005 Network + Certified Professional – CompTIA
08/2005 Cisco Certified Network Associate – Cisco Systems
12/2006 Full Member – Hong Kong Computer Society
04/2009 MCITP (Enterprise Support Technician) – Microsoft
04/2012 MCITP (Server 2008) – Microsoft
05/2012 MCSA (Windows 7) – Microsoft
11/2012 MCSE (Windows Server 2012) – Microsoft
03/2013 MCSA (Windows 8) – Microsoft
05/2013 Cisco Certified Entry Networking Technician – Cisco Systems
05/2013 Cisco Certified Network Associate ( re-certified ) – Cisco Systems
09/2016 MCSA (Windows 10) – Microsoft
References
References available upon request.
Timeline
Warehouse assistant
HP Asia Limited
11.2021 - 03.2025
Technical Support Engineer
Asian TAT Limited
09.2021 - 10.2021
Systems Consultant
China Construction Bank (Asia) Corporation Ltd.
05.2009 - 06.2021
Assistant Manager ( Technical Support )
Goldin Properties Group Limited
02.2003 - 07.2008
Technical Support Engineer
A-Max Technology Limited
10.1998 - 01.2003
Senior Technician
Romdon Pty Limited
01.1997 - 09.1998
Bachelor of Arts - Computing
Australian Catholic University
03.1992 - 07.1996
Higher School Certificate - English, Mathematics, Economics, Biology
NSW Matriculation College
03.1989 - 12.1990
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