Joyce SHU TING YEUNG
BURY
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Sales Assistant
Jewellery World Ltd
Manchester, United Kingdom
02.2023 - 02.2024
- Supporting with customer requirements and requests.
- Maintained knowledge of products and features to provide recommendations to customers.
- Handle payments in cash, card and voucher.
- Assist management to ensure sales and buys targets are met.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Pack and process e-commerce orders.
- Followed company procedures and guidelines for smooth retail operations.
Operations executive
TFS Warehouse
Manchester, United Kingdom
11.2022 - 02.2023
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
Operations assistant
Desk-one Limited
Hong Kong
09.2021 - 03.2022
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled in-person, email and mailed correspondence.
Fashion & Beauty Senior Editor
HK New Media Group
Hong Kong
08.2018 - 09.2021
- Conducted research on assigned topics, generating comprehensive, factual content.
- Produced knowledgeable editorials and commentaries on topics of interest.
- Verified grammar and quality of completed works against editorial standards and made adjustments.
- Followed through on beat sources, contacts and leads to gather information for stories.
- Used Photoshop to edit, retouch and colour-correct photos to task specifications.
- Used skills in Photoshop to create unique images and layouts.
Education
Bachelor of Science - Integrated Communication Management
05.2023 - 07.2025
- GPA 3.33
Skills
- Team work
- Time management
- Customer Service
- Visual merchandising
- Till and cash handling
- Retail marketing
- Microsoft - PowerPoint / Word / Excel
- Adobe - Photoshop / PremiumPro / Illustrator
Languages
English
Fluent
Chinese (Cantonese)
Proficient (C2)
Chinese (Mandarin)
Proficient (C2)
Affiliations
- Photography
- Graphic Design
Timeline
Hong Kong Baptist University - Bachelor of Science, Integrated Communication Management
05.2023 - 07.2025
Sales Assistant - Jewellery World Ltd
02.2023 - 02.2024
Operations executive - TFS Warehouse
11.2022 - 02.2023
Operations assistant - Desk-one Limited
09.2021 - 03.2022
Fashion & Beauty Senior Editor - HK New Media Group
08.2018 - 09.2021
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