Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Joyce SHU TING YEUNG

Joyce SHU TING YEUNG

BURY

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work history

Sales Assistant

Jewellery World Ltd
Manchester, United Kingdom
02.2023 - 02.2024
  • Supporting with customer requirements and requests.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Handle payments in cash, card and voucher.
  • Assist management to ensure sales and buys targets are met.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Pack and process e-commerce orders.
  • Followed company procedures and guidelines for smooth retail operations.


Operations executive

TFS Warehouse
Manchester, United Kingdom
11.2022 - 02.2023
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Carried out day-to-day duties accurately and efficiently.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.

Operations assistant

Desk-one Limited
Hong Kong
09.2021 - 03.2022
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled in-person, email and mailed correspondence.

Fashion & Beauty Senior Editor

HK New Media Group
Hong Kong
08.2018 - 09.2021
  • Conducted research on assigned topics, generating comprehensive, factual content.
  • Produced knowledgeable editorials and commentaries on topics of interest.
  • Verified grammar and quality of completed works against editorial standards and made adjustments.
  • Followed through on beat sources, contacts and leads to gather information for stories.
  • Used Photoshop to edit, retouch and colour-correct photos to task specifications.
  • Used skills in Photoshop to create unique images and layouts.

Education

Bachelor of Science - Integrated Communication Management

Hong Kong Baptist University, Hong Kong
05.2023 - 07.2025
  • GPA 3.33

Skills

  • Team work
  • Time management
  • Customer Service
  • Visual merchandising
  • Till and cash handling
  • Retail marketing
  • Microsoft - PowerPoint / Word / Excel
  • Adobe - Photoshop / PremiumPro / Illustrator


Languages

English
Fluent
Chinese (Cantonese)
Proficient (C2)
Chinese (Mandarin)
Proficient (C2)

Affiliations

  • Photography
  • Graphic Design

Timeline

Hong Kong Baptist University - Bachelor of Science, Integrated Communication Management
05.2023 - 07.2025
Sales Assistant - Jewellery World Ltd
02.2023 - 02.2024
Operations executive - TFS Warehouse
11.2022 - 02.2023
Operations assistant - Desk-one Limited
09.2021 - 03.2022
Fashion & Beauty Senior Editor - HK New Media Group
08.2018 - 09.2021

Similar Profiles

Create profile
Joyce SHU TING YEUNG