Joyce Muchenje

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Adhered to social distancing protocols and wore mask or face shield.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked with customers to understand needs and provide excellent service.
• Handled Number calls per day to address customer inquiries and concerns.
• Collaborated with team members to achieve target results.
• Used Microsoft Word and other software tools to create documents and other communications.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Developed team communications and information for meetings.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained energy and enthusiasm in fast-paced environment.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Exceeded goals through effective task prioritization and great work ethic.

Actively listened to customers' requests, confirming full understanding before addressing concerns.medication,supporting and assisting,continence management