Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

JOY ASHABI Ahmed

London North, Greater London,United Kingdom

Summary

I am a highly motivated, compassionate, empathic and understanding care assistant that accomplishes her assigned responsibilities with little or no supervision. I am always ready to help with hygiene, mobility, cleaning needs and work fast to stay ahead of continuous patient workload. I have displayed great commitment toward helping and caring for others both on and off duty. Also, I develop quality relationships with patients and their relatives while maintaining a high level of professionalism in the discharge of my duties. I am in a good physical, emotional, and mental state and can take adequate care of patients under my care. I have undertaken a range of workplace training courses in health, safety and care management and fully trained in Health and Social Care NVQ3 diploma.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Volunteer support worker

St. Joseph’s Rest Home, London
16-18 The Drive, Ilford IG1 3HT
04.2024 - Current


  • Delivered person-centered care to meet individual needs and preferences.
  • Encouraged self-help skills among service users, promoting autonomy within their abilities' reach.
  • Utilised effective communication techniques to understand user's feelings or concerns better.
  • Maintained accurate records of client interactions for future reference and continuity of care.
  • Ensured confidentiality at all times when dealing with sensitive information about clients.
  • Provided physical assistance where needed including mobility support or help with personal hygiene tasks.
  • Provided emotional support to service users, fostering a safe environment.
  • Assisted with daily living activities, promoting independence amongst service users.
  • Identified needs of service users through careful observation and interaction.
  • Built strong relationships with service users, encouraging trust and communication.
  • Assisted users with disabilities and special needs to maintain access for all participants.
  • Informed management of changes in service user situations or needs.
  • Reported on clients' progress to evaluate service impact.
  • Established and maintained working relationships with clients based on trust and non-judgement.

Health Care Assistant Trainee

St. Joseph’s Rest Home
London
04.2023 - 05.2023
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care
  • Demonstrated consistent respect and privacy for care users
  • Maintaining dignity irrespective of circumstance
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life
  • Improved service user daily lives through compassionate conversation, empathetic care, and community socialisation
  • Charted daily observation, mobility activity, and eating percentages to aid continued client assessment
  • Served meals efficiently, and assisted patients with additional needs in feeding themselves.

Customer Service Representation

Synlab Nigeria
Lagos
08.2021 - 12.2022
  • Provided client service support to our clients/patients with laboratory results in an accurate, professional, and Quality Service manner
  • Reported laboratory results to clients and patients using established protocols, undertook accurate logging of calls, escalations of calls and problems, and coordinated resolution with other lab staff and additional required departments
  • Contacted clients to resolve routine matters related to patient testing and result reporting and provided education and guidance to clients about Synlab lab processes
  • Ensured all customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties were handed to superior service
  • Performed client static data updates through regular reviews to update client records, verify data integrity, and promptly address discrepancies to maintain system accuracy and regulatory compliance.

Education

Health and Social Care NVQ3 Diploma -

Academy for Health & Fitness
London
11.2023 - 03.2024

MA International Relations -

Middlesex University
01.2023 - 01.2024

15 standard care certificate - undefined

Flexibee
05.2023 - 06.2023

Customer Service problem-solving and Troubleshooting - undefined

Linkedln
08.2023 - 08.2023

BA French and International Studies - undefined

National Open University
04.2016 - 04.2020

IT service desk customer service fundamental - undefined

Linkedln
09.2023 - 09.2023

Skills

  • Personal care
  • Safeguarding Knowledge
  • Elderly care
  • Patient handling and positioning
  • House keeping
  • Basic life support
  • Meal preparation
  • Hoist usage knowlege
  • Compliance understanding
  • Elderly care experience
  • Adaptable to change
  • Time management
  • Record-Keeping accuracy
  • Active listening
  • Communication skills
  • Relationship building
  • Adaptability

Languages

English
French

References

References available upon request.

Timeline

Volunteer support worker

St. Joseph’s Rest Home, London
04.2024 - Current

Health and Social Care NVQ3 Diploma -

Academy for Health & Fitness
11.2023 - 03.2024

IT service desk customer service fundamental - undefined

Linkedln
09.2023 - 09.2023

Customer Service problem-solving and Troubleshooting - undefined

Linkedln
08.2023 - 08.2023

15 standard care certificate - undefined

Flexibee
05.2023 - 06.2023

Health Care Assistant Trainee

St. Joseph’s Rest Home
04.2023 - 05.2023

MA International Relations -

Middlesex University
01.2023 - 01.2024

Customer Service Representation

Synlab Nigeria
08.2021 - 12.2022

BA French and International Studies - undefined

National Open University
04.2016 - 04.2020

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JOY ASHABI Ahmed